Extended Stay America - Boston - Burlington

Anonymous 

on Expedia

3 years ago

Disgraceful For the cost of a one night stay, this place was disgraceful. Guests shouldn't have to ask for kitchen supplies, and I didn't know I needed to, (thanks for not pointing that out desk clerk) so the kitchenette was devoid of everything save for a single kitchen towel. Not even the courtesy of a coffee maker. Old grease still caked on kitchen backsplash, outlet and vent hood. Cook top was visibly aged and in disrepair Only one small trash can for the entire room (in bathroom) Dirty linens from previous guest left ha... read more

Bruce 

on Expedia

3 years ago

Paid for a room...caught an Uber to travel 30 minutes from Boston-Logan airport by Uber (expensive). Got to the hotel and was told there were no rooms available even with a paid receipt with reservation number. Searched for another hotel found one and took another Uber to it. Extender Stay America Suites refunded the room cost. It was late at night around midnight after a long tiring day and cancelled flight due to weather. Angry and disappointed doesn't exactly describe the moment. 

Brian 

on Expedia

3 years ago

Not cared for. Thank god we only spent one night. Broken lamp on bedside table Slippery, odd shower configuration 

Victoria 

on Expedia

3 years ago

Our check in experience was the worst we've ever had. It took approximately an hour for the front desk clerk to check us in. There were five of us in three rooms, and he made everyone come to the front desk, show IDs, give phone numbers, etc. It took so long, and a line was forming behind us. We weren't fond of the fact that we only had one wastebasket in our room - in the bathroom. None in the bedroom. The hallways smelled like smoke. I will say the bed was comfortable. There was no safety mat in the tub and the bottom of t... read more

Enrique 

on Expedia

3 years ago

Muy caro yuy malo y mal ambiente