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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room did not look or smell clean. There was food particles on the bed. It was WAY overpriced. Couldn’t even find the grab and go breakfast - VERYA UNDERWHELMING
Business response:
Dear Kassie, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping and maintenance team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Further, we are sorry that our breakfast choices did not meet your expectations, and remarks for this are shared with the concerned individual for improvement. Your ... read more
This place had bed bugs! It was so noisy, we could barely sleep. horrible experience.
Business response:
Dear Fatima, Thank you for staying with us and sharing your feedback. We are deeply sorry to learn about your uncomfortable stay. We understand that noise and bed bugs can significantly affect your experience. We take these matters seriously, and our team is working diligently to address them. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is invaluable, and we're committed to ensuring a better experience for our guests in the future. We hope to welcome you back and demonstrate the i... read more
Stayed for 2 nights while visiting Salem and Boston. Hotel is in a great location with plenty of food and shopping options close by. About a 25min drive to both Salem and Boston. The staff was friendly. Now the bad.. the hotel looks nice and clean outside, however on entry into the room we got quite the opposite. The room looked like the bare minimum was done to clean. Hair and dust was easier to find than soap. We were given the one bottle of shampoo and one bar of soap (not that we ever use hotel items but it’s the princip... read more
Business response:
Dear Trenton, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with... read more
Over priced and poor condition. Hotel overall was not in good condition. One of the two elevators were out of order. Terrible smell down the halls. Our room was ok, very basic. No real blanket on the bed, just very light duvet cover with out the filling. Shower was gross. Something brown all over the bottom of the tub. Not a preferred location if there to visit Salem as we spent most of our money on transportation. On a better note, the front office staff were always welcoming. The grab and go breakfast was better than nothi... read more
Business response:
Dear Brande, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our ho... read more
Very bad experience, not valuable for money, we'll never come back to that one. Mantenience bad, no breakfast only coffee and energy bar....
Business response:
Dear Haim, Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. The efficient front desk team is always here to help you; never hesitate to connect with them. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.