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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location, not clean and very bad smell The positive point is the location of the hotel. Apart from the location the hotel is not clean, there is a very bad smell in the corridors and at the reception, the staff is not well trained (lack of know-how), the breakfast is served in a not very clean space
Business response:
Dear Mailk, Thank you for the feedback about your stay at our hotel. We apologize for the cleanliness and service concerns you had during your stay. We believe in providing every guest with a clean, comfortable environment and outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide ... read more
Not recommended
Business response:
Dear Lin, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Management was horrible Our door lock was broken and management refused to help or even talk to us. We had to leave and go to another hotel in the middle of the night. Went back the next day to get our money back and the manager wouldn’t even come out of his office. We called corporate office and are waiting for a refund.
Business response:
Good evening, I am saddened by the characterization of management, when the manager was the person that check Elizabeth in that evening. During that process we laugh, and your daughter had a great check in experience joking around. We even joke when you gave the card to your daughter to pay for the room. I was not aware of your door situation on the day of, management is gone at 11pm. Management is normally not present at that time. On the day of your inquiry the manager was not available and the staff that you dealt with wa... read more
It is in a great location and walkable to many areas but the property is disgusting. My “smoke free” room smelled like someone had smoked in there every day for a decade. All my clothes ended up smelling like cigarette smoke, I took a shower every time before I left so I didn’t smell like smoke, I only went in the room to sleep because it gave me a headache from the smell. I asked multiple time for a room change and was told all rooms were taken. The free “breakfast” is a Natural Valley granola bar and a cup of coffee. Highl... read more
Business response:
Dear Landon, Thank you for reviewing your visit and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Also, it is disappointing that you were unhappy with our complimentary breakfast. Your concerns are shared with our team to know what guest needs and improve them for the future. Please give us another chance to refine and regain your trust by staying with us again. We promise bette... read more
We booked and had confirmed reservations. When I came to check-in around midnight, the VERY RUDE front desk man told me that NO rooms were available. I told him that we have confirmed reservations. He did not care to cancel our reservations due to them over booking and YELLED at me like I was stupid or something else. I then had to find accommodations elsewhere. I then had Expedia customer service cancel the reservations. On Monday I found that my bank account was charged $161.00 because the Extended Stay Burlington did not ... read more
Business response:
Dear Lorrin, We understand your disappointment and apologize for any inconvenience you encountered with your reservations. While we strive to provide excellent service and ensure all reservations are honored, there are rare instances where unforeseen circumstances may lead to cancellations. We apologize for the behavior of our associate; we take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We hope to have another opportunity to welcome you for the flaw... read more
My room smelled like weed and top ramen. Kids screaming everywhere. Just gross.
Business response:
Dear Danelle, Thank you for evaluating your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We are also sorry for the noise concerns you experienced. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope yo... read more
Dirty and gross Not sure how they justify charging over 20 bucks for a stay here. My friend ended up leaving- didn't feel at all comfortable.
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations for a clean and comfortable room and for the housekeeping issues inconveniencing you. Thank you for bringing this to our attention, and our team will address it immediately. Our front desk team is available for your help 24 x7; please never hesitate to speak to them. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
Dismal property, dirty, dingy, old, unfriendly, no supplies in the kitchenette in the room. No free breakfast as advertised, but at least they had coffee in the lobby area in the morning.
Business response:
Dear Richard, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will give us another opportunity so we can... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.