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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are sparse, without any customer benefits. The beds are ok, but not up to other hotel's bedding (Hampton Inn, Holiday Express, Fairfield). Not worth the price.
Business response:
Dear Steven, Thank you for choosing us and also for your review. We want to apologize for not exceeding your expectations during your visit. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we are sorry that this was not your experience. Thank you for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
The entire place needs to be renovate
Business response:
Dear Jorge, Thank you for choosing to stay with us and for your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management
Filthy.... Smell pee People smoking.... They said breakfast included while there's no such thing. It's like a shelter place
Business response:
Dear Jouvens, Thank you for choosing our hotel. Please accept our apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. Your remarks are shared with the concerned team to follow up and improve. We hope you will revisit us for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management
Our room was very outdated, didn’t look anything like pictures. Rusty microwave, bathtub and sink. Smelled like musty furniture. No toilet paper had to ask for it. Check in staff was nice. Check out staff barely acknowledged us didn’t say a word. Breakfast was grab and go. Coffee was gone and muffins were only selection.
Business response:
Dear Hannah, Thank you for staying with us. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Your comments are shared with our housekeeping team to review and improve the areas mentioned. Also, we regret your experience at the breakfast table and will instruct our concerned team to keep an eye on refilling the supplies to ensure every guest enjoys the complimentary breakfast. Once again, we are sorry for your experience and hope to have an opportunity in the... read more
The place was dirty. People living there. School bus's showing up at 6 in the morning. Stove did not have any burners on it. No coffee maker. No breakfast. Will never even stay there if was free.
Business response:
Dear david, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.SincerelyHotel Management
The hotel smell really bad. The carpet it was dirty. They offer breakfast. They only have a coffee and bar (I felt like false advertising)
Business response:
Dear Deny, Thank you for your candid review. We apologize for your concerns; thank you for bringing this to our attention. We regret your disappointment with our breakfast and that it did not meet your expectations. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. In the future, please know our front desk is always available to make the most of your visit. Thank you for staying with us while visiting the area, and we hope to have another occasion to host you.... read more
Not clean. Mold in tub.
Business response:
Dear Patrick, Thank you for being our guest and for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
Our bathtub was absolutely disgusting and we were unable to shower. The floors were gross and we left our shoes on unless in bed. We got a non-smoking room but it smelled of stale cigarettes. Someone went in with some sort of bleach cleaner must be right before we arrived so it was hard to breathe even with the window open.
Business response:
Dear Kendra, please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team, so these issues do not happen again. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.