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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water in the morning, in cold winter of Boston, had to take a cold shower.
Business response:
Thank you for being our guest. We sincerely apologize for letting you down with your expectations and regret the inconvenience this caused to you. Your feedback has been shared with the maintenance team for review and action. We hope to have an opportunity to make it up to you in the near future. Sincerely, Hotel Management
It was good for a room if you don't plan on staying there at all. The front entryway where you check in and the halls all smelled like smoke even though it's a no smoking hotel. We asked for an extra blanket and never received one. Noone at the front desk after a certain time, just a phone to call. Service lacking, continental breakfast shouldn't even be considered breakfast, it was granola bars and muffins. It served it's purpose for sleeping.
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our team to make sure we are more attentive to our guests' needs. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope to have the chance to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Not a good place to stay. No ice maker. Anywhere. Oh you can make ice in your refrigerator. ??? Kitchen but no cooking equipment. No glasses in the room. You can get a bottle of water in the vending machine. $2. Breakfast. No that’s not breakfast. They open a cabinet off the lobby and have coffee and mini muffins and bags of oatmeal and cereal bars. BAD.
Business response:
Thanks for the feedback. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your review is appreciated, and we will remind our front desk to communicate this more clearly going forward. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation It was our pleasure accommodating you, and we... read more
Horrible smells in our first room, had to be moved. New room had no hot water and a clogged bathroom sync for two days.
Business response:
Andrew, we are sorry for the issue you had in your rooms. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The room wasn’t clean hair in the bathroom somones Sox in the drawer and spiders everywhere it looks like the room wasn’t cleaned for months when I complained to the staff they didn’t even care
Business response:
We are sorry for the cleanliness and service issues you had. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Also, your feedback will be used as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
awful hotel This place is awful. The floors were gross, the rooms were dirty and had an odd odor. Out of date, no amenities . carpeting throughout the hotel is old and moldy
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your experience has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We were very dissatisfied with the hotel the check in there was terrible wifi, terrible TV service, horrible breakfast and the housekeeper knocked on our door almost 2 hours before checkout and was not very friendly. For the cost we are greatly dissatisfied and feel we were not compensated for the awful experience.
Business response:
Thank you for reviewing our hotel. We strive to provide clean, comfortable accommodations with great service and we sincerely apologize for missing these marks during your stay. We hope you will consider giving us another chance to provide you with the spotless accommodations and excellent hospitality you should always expect from our team. Thank you for choosing us and we hope to see you again. Sincerely, Hotel Management
I told host I paid online already at hotels.com and multiple times says I need to pay because it says I didn’t. Got double charged and still haven’t got it back from hotel, as I need that money now not in a week because they messed up
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.