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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms was dirty and 2nd room was also dirty. Will never stay there again.
Business response:
William, it is disheartening to read your review regarding the cleanliness issues you encountered in your rooms. We strive to provide clean and comfortable accommodations for all our guests, and it seems that we fell short of this during your stay. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope that you will give us another chance when you return to our area as we would appreci... read more
It was available during the Boston Marathon weekend, which is a busy time. However, there was hair in the bathtub, and I couldn't fully close the black-out curtains to cut off the glaring light from a street lamp that was very bright. The TV had no guide to what was showing. The room was tired looking. The check-in involved a tv screen showing that I was being recorded, I guess in case I wanted to rob the property. Not welcoming at all. Also, at 8:30 p.m. I had to be buzzed into the hotel. I didn't think Burlington was such ... read more
Business response:
We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
DO NOT STAY HERE! I'm waiting to hear from corporate for the last two days. This was the worst experience I've had at a hotel in the United States in my life. I waited 15 minutes for someone, anyone to show up at the front desk to check in. Someone was waiting before me and he waited 40 minutes. The same thing happened the next night, with 10 people at one point waiting for someone, anyone to show up at the front at the front desk. I called corporate reservations to have them call to get someone to the front desk, and the ph... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with everyone involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests. We greatly value your patronage and hope you re-evaluate us on your next visit as ... read more
Sheeesh Terrible wouldn’t recommend to anyone
Business response:
Ronald, thank you for choosing our hotel for your stay. We were disheartened to read your review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Worse Hotel I have ever stayed in. The room was filthy, literally garbage was under the bed and stains on the sheets and walls. Very outdated decor. The entire building has a gross smell.
Business response:
Michael, thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.... read more
simply awful and rued
Business response:
Jeffrey, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This is ok, some of the employees are very kind, others are not helpful at all. Attitude and responses make it everything for me.... yes I can go to other options and so far I have unfortunately.
Business response:
Thank you for letting us know about your stay. We are sorry you did not experience the best from some of our associates. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay for all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind them our main goal is to provide outstanding customer care to our guests. Again, we apologize for the... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.