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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is quite warm out hotel and needs a serious bit of money putting into updating it. The floors were really dirty when we first arrived and initial they would not confirm they would clean them until I showed my daughters feet and knees from the floor and a white towel I used to soak up a little water on the floor and it was black. I showed this to the front desk and they semi cleaned it up to a more suitable state.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. We are working with our housekeeping team so that they are more diligent going forward. We will also share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. However, we are glad you liked our peaceful environment. We hope you will stay with us again for a better experience. Sincerely, Hotel Management
Changes were made to the electric system some switches and lights did not work
Business response:
Thank you for your review. We apologize for the issues you encountered with the switches and lights. Your feedback will be shared with our maintenance team for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The hotel staff was very accommodating with our request for late check-out because we were in town for the B.A.A. Half Marathon. The location was conveniently located near many shops, restaurants, and Wegmans Supermarket. The condition of the room is OK. Overall, it is fair for the price.
Business response:
Thank you for staying with us while you were here for the Marathon. We are glad you loved our courteous service and that you found us to be an affordable value. We are also delighted our convenient location close to shops, restaurants and Wegmans Supermarket was perfect for your needs. However, we are sorry for the disappointment you had with your suite. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
We asked for plates and they were dirty... That was gross. Otherwise we were happy. Maybe offer a shuttle to the city.
Business response:
Amy, thank you for being our guest. We are happy to see the rating as it states you had a pleasant visit, but we are sorry for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work going forward. Thanks again, and we hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,246 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.