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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really quick and easy check in/out. Very convenient for late night check in.
Business response:
Thank you for letting us know your stay at Extended Stay America was exceptional, and you liked our smooth check-in process. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
What I didn't like: finding the hotel. It's located in an out-of-the-way location. I drove by it twice and finally settled into a parking lot to phone them. I was told I was near by. The front desk gave me directions and I got to the hotel easily. Suggest a close-in map if new to the area. Once there, I found the staff to be friendly, outgoing and ready to assist. I used to stay at the ESA in Woburn but am changing to Burlington because it's cleaner and the employees are happier. This hotel lacks amenities such as a fitness ... read more
Business response:
Thank you for choosing Extended Stay America and for being loyal to our brand. We are glad to know you were impressed with the great service delivered by our associates and that you had a nice time here. However, we regret the inconvenience caused while coming to our hotel. We value your suggestion and look forward to your next visit. Sincerely, Hotel Management
Great space in room, location was good. Halls and common areas not as clean.
Business response:
Thank you for sharing feedback about your recent stay. We are glad you liked our spacious accommodations and nice location. However, we apologize for the cleanliness issue you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
TV internet did not work. The bathroom was dirty. Clean towels had long black hair on them. The bathroom sink was clogged.
Business response:
Thank you for staying at our hotel. We apologize for the inconvenience caused due to the cleanliness and connectivity issues you faced in your room. Thank you again for bringing this to our attention. We will follow up on your concerns to ensure we are well poised to serve our future guests. Your feedback is appreciated, and we hope to welcome you back again soon. Sincerely, Hotel Management
Hotel appears to be grossly understaffed Nice room. But appeared to have been used and not cleaned l before I moved in. Check-in was atrocious. One pleasant but highly overworked person on duty. In terms of the other clientele waiting and arriving while I was waiting to check and this was rhe scariest hotel lobby I have ever been in.
Business response:
We apologize for the difficulties you had at the time of your check-in and the cleanliness issue in your room. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,147 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.