Extended Stay America - Boston - Burlington

Business response:

Thank you for being loyal to Extended Stay America and for the wonderful rating. We are glad that except for an issue you had a great time with us. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay at our hotel. We are glad you had a pleasant time and enjoyed the comfort of your room, but we are sorry for the dissatisfaction you had with our amenities and our breakfast offerings. Your feedback is noted and will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Betty, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Sylvia, thank you for your recent stay. We are thrilled you had an enjoyable experience at Extended Stay America, and we are happy you found your suite to be spacious, clean, and comfortable with lots of room to relax. Thank you once more for your review, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Rony, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked your well-kept suite. Also, we have asked our housekeeping team to clean the bathroom to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're sorry for the inconvenience you had due to our dishware policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Also, the items coffee is served at the lobby in the morning. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

We are sorry your stay was impacted due to the foul smell you encountered in the common areas of the hotel. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management