Extended Stay America - Boston - Burlington

Business response:

Steve, we are delighted you stayed at our hotel. We're grateful for your feedback and nice rating. We work hard to provide personalized service and exceptional accommodations, and the rest of our team will be delighted by your feedback. We look forward to welcoming you to Extended Stay America whenever your travels bring you our way! Sincerely, Hotel Management 

Business response:

Jennifer, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Krishna, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Wendy, thank you for taking the time to review our hotel. We are disappointed to read about the cleanliness issues you encountered and sincerely apologize for falling short of your expectations. Steps have already been taken with our housekeeping team to make sure our rooms are thoroughly inspected before allocating to future guests. All of our associates are committed to providing you with a comfortable stay, and we hope we have the opportunity to demonstrate this to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Avi, thanks for being our guest at Extended Stay America. We are pleased to know you were impressed with your fully-equipped kitchen and that we were able to meet your expectations at a great price. It was a pleasure having you with us, and we invite you to stay with us again soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management