Extended Stay America - Boston - Burlington

Business response:

Dannie, many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know you were satisfied with your stay and that you liked the good value we offer. It was a pleasure having you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management 

Business response:

Alicia, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Elizabeth, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Kevin, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

David, thank you for being our guest. We are happy to know you had a good time here. However, we’re sorry for the cleanliness issues you experienced here. I have shared your feedback with my housekeeping team and will use it as a training tool to improve our performance moving forward. Sincerely, Hotel Management 

Business response:

Valerie, thank you for being our guest at Extended Stay America. Although you were overall satisfied with your stay, we apologize for the poor service you received from our front desk associate. We provide thorough training for all team members, and we will redouble our efforts to ensure this does not happen again. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management