Extended Stay America - Boston - Burlington

Business response:

John, thank you for being our guest. We are sorry for the issue you experienced while here and regret the inconvenience caused. Your feedback will help us to improve our amenities and facilities moving forward. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We hope you will give us another chance to impress you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your overnight stay. We are glad you had a wonderful time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Joseph, thank you for your review. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing to stay with us. We are happy you liked our location and also appreciated our attentive staff members. However, we are sorry for the cleanliness issues you experienced and have shared the same with our housekeeping staff to ensure the same is not repeated. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable. That being said, we are sorry we missed meeting some of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Ryan, thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for the inconvenience you experienced with our Front Desk staff. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Matt, thanks for taking the time to share your fantastic rating of Extended Stay America. We appreciate you being our guest and look forward to your next visit. Sincerely, Hotel Management