Extended Stay America - Boston - Burlington

Business response:

Alicia, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Elizabeth, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Kevin, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

David, thank you for being our guest. We are happy to know you had a good time here. However, we’re sorry for the cleanliness issues you experienced here. I have shared your feedback with my housekeeping team and will use it as a training tool to improve our performance moving forward. Sincerely, Hotel Management 

Business response:

Valerie, thank you for being our guest at Extended Stay America. Although you were overall satisfied with your stay, we apologize for the poor service you received from our front desk associate. We provide thorough training for all team members, and we will redouble our efforts to ensure this does not happen again. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your nice feedback about Extended Stay America. We are glad to know our location worked well for your needs and that you had a pleasant overnight stay. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Christopher, thank you for sharing your positive feedback about Extended Stay America. We are glad to read you were impressed not only with our courteous associates but also with the value we offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Thank you for choosing Extended Stay America and for your review. We are pleased to read you liked our courteous associates and affordable rates, but we regret that you found our beds uncomfortable. Our front desk is available to resolve issues such as this, and I'm sorry we were not aware of the problem you had as we would have been happy to try and resolve the issue or move you to another room. Thanks once more for allowing us to be of service, and we hope you will return as we would love to provide you with a better exper... read more