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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cubbards were dirty. BReakfast was so so.
Business response:
Dear Pierrette,Thank you for being our guest. It is nice knowing you were pleased with the breakfast choices and had a pleasant time. Our hotel's prime motto is providing clean accommodation and a fresh hotel experience. It is disappointing thata few expectations were not met, and we regret that there were cleanliness issues in the room, which impacted your stay with us. We will discuss them with our housekeeping team to review and take action. Our front desk team is always there to help you. Please consider this a rare case... read more
Clean tidy and comfortable- my only issue is a strange knock noise that woke me up often I believe it’s from the refrigerator
Mr. Brice at front desk was so welcoming and happy faced
Business response:
DearGuest, We're honored to be your home away from home and glad to always have you as our guest. We appreciate your positive comments about our thoughtful facilities and services from our associate, Brice. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We would love to have you on your upcoming trips and to enjoy more memorable moments at this excellent place. Sincerely,Hotel Management
Nice
Business response:
Dear Aureliano, Thank you so much for your outstanding review. We are glad that everything went well during your time at Extended Stay America. Thank you for including us in your travel plans, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
My initial contact with Curtis the desk attendant left me uneasy. I do not drive due to an advanced visual impairment. I shared that and kindly and I believe, politely asked for a room that I did not have to drive around to. He looked up at me and gave me a strange look. When I said "what was the look for" he began to ask me repeatedly "are you okay?" "Are you sure you're okay?". I found this to be very rude, confrontational and uncalled for. Aside from that the desk staff are all very pleasant, professional and helpful. My ... read more
Business response:
Dear Roni-Lee, We are thrilled to read that you found our hotel comfortable and enjoyed our gran n go breakfast at Extended Stay America. We sincerely apologize for any discomfort caused during your initial interaction. Your feedback is valuable, and we will share this with our team to ensure all guests feel welcomed and respected. We appreciate your kind words about our staff and look forward to welcoming you back soon.Sincerely,Hotel Management
There's a faint wet dog smell in the halls because they allow pets. It's very easy to get on and off the highway, and it is close to a lot of fast food places and a grocery store.
Great
Business response:
Dear Yasser, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,197 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.