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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have stayed at this hotel before with no complaints. This time was different. First, there was an empty beer bottle between the bed and the nightstand which made me wonder if they changed the sheets. I don't know how you could miss it when making the bed. Second, there were a number of repairs needed in the room. The dresser was missing a knob, the shower curtain rod was loose and drooping, and the bottom of the bathroom door was severely cracked near the hinge making it difficult to close. I stay in this area relatively o... read more
Business response:
Dear Guest, Thank you for sharing your feedback and for your continued loyalty. We are glad to hear that you’ve had positive experiences during past stays. However, we sincerely apologize for the issues you encountered this time, including the cleanliness concerns and maintenance issues in your room. We truly appreciate your input, as it helps us ensure improvements. We hope to welcome you back soon for a more seamless stay, where we can address these areas and provide you with the experience you expect.Sincerely,Hotel Manag... read more
Older hotel. Maybe in need up an upgrade? Many loud people and smokers on site this week. Not fault of the hotel.....
Business response:
Dear Guest, Thank you for your feedback. We work hard to uphold all our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Your remarks are shared with the concerned team to action. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Comfortable
Affordable place to stay
Business response:
Dear Guest, Thank you for staying with us. We are glad your overall experience was enjoyable, and appreciate your comments about the price. Please revisit whenever you return to the area.Sincerely,Hotel Management
Nothing great
Business response:
Dear Guest, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management
Really nice room overall, staff are polite, but was given 2 full beds instead of 2 queens
Business response:
Dear Guest, Thank you for choosing us. We are happy you acknowledge the efforts of our associates in your review and that your overall experience was pleasant. However, we want to apologize for the issues that kept us from being perfect. It was lovely hosting your visit, and we hope to make your next stay perfect in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,532 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.