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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent Everything was excellent!
Chip paint on walls. Light fixture broken off of wall. Bathroom tub and toilet needed to be caucked. Remote control on TV works sporadically.
Business response:
Dear Guest, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope yo... read more
Great. Clean and friendly.
Buen hotel
Business response:
Dear Guest, Thanks for choosing Extended Stay America and for sharing your feedback! We're glad you found your room comfortable, and we look forward to welcoming you back and continuing to meet your needs. Have a great day, and thanks again for your stay! Sincerely, Hotel Management
Ok
It's a peaceful stay
Business response:
Dear Guest, We are incredibly pleased you enjoyed your time at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city. Sincerely, Hotel Management
I have stayed at this hotel before with no complaints. This time was different. First, there was an empty beer bottle between the bed and the nightstand which made me wonder if they changed the sheets. I don't know how you could miss it when making the bed. Second, there were a number of repairs needed in the room. The dresser was missing a knob, the shower curtain rod was loose and drooping, and the bottom of the bathroom door was severely cracked near the hinge making it difficult to close. I stay in this area relatively o... read more
Business response:
Dear Guest, Thank you for sharing your feedback and for your continued loyalty. We are glad to hear that you’ve had positive experiences during past stays. However, we sincerely apologize for the issues you encountered this time, including the cleanliness concerns and maintenance issues in your room. We truly appreciate your input, as it helps us ensure improvements. We hope to welcome you back soon for a more seamless stay, where we can address these areas and provide you with the experience you expect.Sincerely,Hotel Manag... read more
Everything was fine until I left
Business response:
Dear Guest, We appreciate you choosing Extended Stay America and for taking the time to write a review. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. It was lovely hosting your stay. We look forward to seeing you again whenever your travels bring you back our way! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,582 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.