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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s more a stop for those that travel for work or work on the road often. Not for transitioning from relocating from another state
Business response:
Dear Sabrina,We regret not meeting all of your expectations. Our goal is to create a home away from home for every guest, welcoming all travelers and embracing diversity and inclusivity. Regardless of the length of your stay, we aim to offer a well-maintained, clean, and comfortable hotel with a friendly staff, all at great value. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are know... read more
I liked how easy it was to get to my destination, and how conveniently located it was to lots of restaurants and shopping areas. I was amazed that the rooms had an actual kitchen!
Plug on lamp cut off, black stain on wall above outlet, shower handle visibly dirty. Smelled weird.
Business response:
Dear Sally, Thank you for your feedback. We sincerely apologize for the maintenance issues you encountered, including the lamp, wall stain, and dirty shower handle. Your concerns regarding cleanliness and odor are taken seriously, and we will address these matters with our team to ensure a better experience for our guests. We appreciate your insights and hope to welcome you back soon for an improved stay.Sincerely,Hotel Management
Location is always important for me.
Business response:
Dear Ben, Thank you for staying at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit.We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management
Stayed for just one night. Hotel is really designed for long term stay. not overnight stays. No restaurant or bar, no gym and no amenities in room (coffee maker etc)
Business response:
Dear Alan, Thank you for your feedback. We appreciate you staying with us for the night and understand that our extended stay model may not have aligned with your expectations for a short stay. While we don’t offer amenities like a restaurant or gym, we do provide kitchens in rooms for long-term convenience. Items such as coffee makers are available upon request. We hope to better meet your needs in the future and look forward to welcoming you back.Sincerely,Hotel Management
The property was clean and the staff was pleasant. Other than occasional slamming doors it was very quiet. There were multiple dining options within walking distance which I appreciated. The downside was that when we tried to use the microwave it caught fire-which on further inspection it obviously had happened before. If it had been reported the situation was not dealt with. On the subject of fires, the stairway access doors were propped open but lacked automatic magnetic releases in the event of a fire. We closed them, som... read more
Good
Business response:
Dear Zaheer, Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. Our team works hard to ensure guest satisfaction, and your kind words mean a lot to us. We look forward to welcoming you back to Extended Stay America soon for another enjoyable stay!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,179 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.