This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room we were checked into was not cleaned. So we had to wait for another roo..
Business response:
DearDenise, Thank you for sharing your experience on your recent visit to our hotel. Providing a clean and fresh room sets the environment for a lovely hotel stay. Although you had a pleasant time, we apologize for any inconvenience caused and also understand your frustration about the overall cleanliness. We examine the area before guests arrive, but we'll speak to our team about missed spots. Our expert team is already at work to ensure seamless delivery. Please return; we will surely provide you with the outstanding stay ... read more
Good
Business response:
Dear Otto, Thank you for choosing us. It is nice to know you had a good stay and were pleased with the services. We would love to host your trip for a memorable experience again. Sincerely,Hotel Management
Bad news! Disappointed with this property. Breakfast was terrible. Oatmeal and pastries all that was available. "Hot" water was Luke warm no oatmeal never cooked. No utensils at the breakfast bar and front manager couldn't find any. My kitchenette had no silverware, glasses...nothing. TV didn't work...found out next morning wasn't even plugged in. I travel this area a lot but will look elsewhere next time!
Business response:
Dear Stephen, Thank you for staying with us. Although it is nice knowing you had a pleasant time, we are sorry for the inconvenience caused by the condition of the room and for the discomfort you experienced with the service. We will discuss with the team how to handle such concerns actively and create a better atmosphere in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Please revisit and allow us to serve you with better memories! Sincerely,Hotel ... read more
Bed was not comfortable. Breakfast was skimpy and coffee was undrinkable.
Business response:
Dear Nan, Thank you for choosing us. It is good to know you had a satisfactory time. We continually strive to deliver a satisfying visit for our guests. Therefore, we sincerely regret falling short of your expectations and our usual service standards. Your remarks on the breakfast choices are being shared with the concerned individual for improvement. Further, we regret that the beds in your rooms were not as comfortable as they had to be, which impacted your overall experience. Please allow us to take measures to change so ... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,179 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.