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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Bad news! Disappointed with this property. Breakfast was terrible. Oatmeal and pastries all that was available. "Hot" water was Luke warm no oatmeal never cooked. No utensils at the breakfast bar and front manager couldn't find any. My kitchenette had no silverware, glasses...nothing. TV didn't work...found out next morning wasn't even plugged in. I travel this area a lot but will look elsewhere next time!
Business response:
Dear Stephen, Thank you for staying with us. Although it is nice knowing you had a pleasant time, we are sorry for the inconvenience caused by the condition of the room and for the discomfort you experienced with the service. We will discuss with the team how to handle such concerns actively and create a better atmosphere in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Please revisit and allow us to serve you with better memories! Sincerely,Hotel ... read more
Bed was not comfortable. Breakfast was skimpy and coffee was undrinkable.
Business response:
Dear Nan, Thank you for choosing us. It is good to know you had a satisfactory time. We continually strive to deliver a satisfying visit for our guests. Therefore, we sincerely regret falling short of your expectations and our usual service standards. Your remarks on the breakfast choices are being shared with the concerned individual for improvement. Further, we regret that the beds in your rooms were not as comfortable as they had to be, which impacted your overall experience. Please allow us to take measures to change so ... read more
N.A.
Business response:
Dear Michael, Thank you for your kind rating. We are so glad you enjoyed your stay with us at Extended Stay America. We look forward to seeing you again for another great experience.Sincerely,Hotel Management
This is a nice property and Nice friendly staff Clean and comfortable
Business response:
Dear Suzanne, It is wonderful to read your review of your trip to Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments are shared with the entire team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management
near the shopping
Business response:
DearAUSTIN, We are so grateful for your kind words! It is always wonderful to see when our guests are able to enjoy everything, including the location. We pride ourselves on providing an exceptional stay for our guests, and it means the world to us to read your comments. Our staff is devoted to ensuring each guest feels at home and desires to return, and we do hope to see you again.Sincerely,Hotel Management
The cubbards were dirty. BReakfast was so so.
Business response:
Dear Pierrette,Thank you for being our guest. It is nice knowing you were pleased with the breakfast choices and had a pleasant time. Our hotel's prime motto is providing clean accommodation and a fresh hotel experience. It is disappointing thata few expectations were not met, and we regret that there were cleanliness issues in the room, which impacted your stay with us. We will discuss them with our housekeeping team to review and take action. Our front desk team is always there to help you. Please consider this a rare case... read more
Clean tidy and comfortable- my only issue is a strange knock noise that woke me up often I believe it’s from the refrigerator
Mr. Brice at front desk was so welcoming and happy faced
Business response:
DearGuest, We're honored to be your home away from home and glad to always have you as our guest. We appreciate your positive comments about our thoughtful facilities and services from our associate, Brice. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We would love to have you on your upcoming trips and to enjoy more memorable moments at this excellent place. Sincerely,Hotel Management
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,184 reviews.
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.