Extended Stay America - Boston - Marlborough

Robert B. 

on Expedia

11 years ago

AVOID THIS PLACE IF POSSIBLE The hotel staff is extremely nice. However, they are somewhat scarce and hard to find when needed. Check in time is extremely long because there is only one very nice person who must check in and check out people, collect and distribute towels (room cleaning is once a week). The rooms have dirty blankets that should be replaced. Blankets should be lined with sheets. There is no desk just a counter top so if you need to do work like on a business trip you have to sit at counter top height to work.... read more

Peña 

on Expedia

11 years ago

Very incorfotable. There were no cleaning in the bedroon,no housekeeping. We have to ask for blankets, towels, bathroom paper,regularly. They do not change the blankets and when we get at the room the first day they were very dirty.I ask to change and they said : no hosekeeping. I think i cannot recommended to others or the family. My experience was so bad. I cannot cook anything because they do not give any utensils or dishes. The breakfast was very disgusting. I can not use sugar and the only things they have was muffins, ... read more

Scott 

on Expedia

11 years ago

Nothing included Room is bare-bones. It did not include room service. No desk to work at. No Shampoo, No hair dryer. Breakfast "on the go" was lame. There is only coffee and 3 baskets with pre-packaged muffins, breakfast bars and oranges. There were several quality issues in the room itself. The bathroom mirror was not over the sink. clock was not plugged in. It smelled like a locker room. In my opinion way over priced for what you get. 

Anonymous 

on Expedia

11 years ago

budget Hotel OK if you have low expectations. Room was OK good size with amenities as advertised. Refrigerator, microwave, 2-burner stove, one TV. A/C unit in window 12" from the bed. Air blows directly on the bed. Unit sounds like a truck every time it cycled on. Turned off at night because it was so loud and on top of the bed. Group of electricians staying in hotel long term working on a construction project were loud and drinking every night. Saturday they were in the parking lot drinking until 12:30 am. 4 calls to the fr... read more

Irv. 

on Expedia

11 years ago

Room cleaning We were very disappointed, because we were not told that it would cost extra to clean our room and change our linen and towels every night. And we stayed for six nights. We were told that for the price that we payed for the room and have it serviced properly, we would need to stay at least 8 nights. There were no glasses, shampoo, lotions, and shower caps provided. We had to go to the front desk to get extra towels. We asked for a 6:00 A.M. wake up call. It never happened. We wakened one morning at 6:45 A.M.by ... read more

Anonymous 

on Expedia

11 years ago

Room was smelly, decor was tired, very depressing experience. 

Chris 

on Expedia

11 years ago

Convenient location & best price Extremely disappointed. Although the staff was friendly, the inside of the property is poorly maintained and my room was not as clean as I would prefer (i.e. clumps of hair on the floor in the corners). The mattress was a rock (and I like a firm mattress, but this was ridiculous) and the pillows were flat. looked like newer carpeting, but everything else was dated and worn. I chose this hotel due to convenience & price and was reminded that you get what you pay for. 

Nadia 

on Expedia

11 years ago

Not good at all,stings,dirty