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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Third world hotel!!! The worst hotel I have ever stayed in!! DO NOT STAY HERE!!! when you spend 140 a night you expect TP!! Toilet paper. They refused to send up a roll no new towels? I stayed with my daughter and checked out early left and spent 60 more a night and slept like a king at the next door hotel
Ugh Its a little run down. But it is what it is.
Just OK Just needed a quick place to stay overnight. We had forgotten our shampoo, but they had run out and gave us lotion instead, which seemed odd. The room was clean, though a bit outdated. The front desk attendant was pleasant upon arrival.
Never Again Stayed one night and was charged for 4. Rude staff and rooms are not clean
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our staff to provide better service in the future. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
You get what you pay for Depressing room that at least seemed clean. Otherwise it seemed like a combo of a college dorm and what I imagine a minimum security prison would be. Hard and uncomfortable bed with flat pillows. Although it was a cool night, the room was hot and stuffy and the heating/cooling system didn't seem to do anything except make a loud noise all night long.
It Smells The main concern when looking at previous reviews was they all said it smelled, especially in the halls. I should have listened it definitly reeked of smoke and other things in the halls. The beds were pretty bad to. Nice staff though.
Will not stay again I was surprised at the poor condition of this hotel. Nothing was updated and the comfort was subpar. The parking lot was barely plowed and there was hardly a space to park as I came in late at night as I was on business. Staff relatively unavailable in the morning to checkout. Coffee/breakfast - when I say coffee was horrible - no words to describe.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the service issues you mention. I apologize our hotel did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness & comfort of all guests is of the utmost concern to us and feedback such ... read more
Blizzard stay away I was there in the middle of a blizzard where travel on roads was prohibited. The hotel web site states they have a restaurant and they do not. They offered no food for the guests, nothing. We had no way to go and get food. Other hotels were at least opening the continental breakfast so guests had something to eat. This hotel did nothing.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.