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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the staff was great the motel had seen some miles.but the bed and shower were good no hair dryer for the wife but all considered a good stay word of advise don't stay next to smoking exit door unless you smoke! price was good not much for breakfast but if you dont mind thinngs are good.
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our team. Please note, hairdryers are always available at the front desk and are complimentary. We will remind our staff to communicate this more clearly going forward. We hope you and your wife will stay with us again the next time you visit the area. Sincerely, Hotel Management
No frills - staying for value not ammenities The location affords easy access to shopping and restaurants, but the hotel itself is a bit antiquated and smells stale or of smoke/weed.
Business response:
Thank you for being our guest. We are happy to know you found us to be fair value and that you enjoyed our easy access to the local restaurants as well as the shops. However, we are sorry for the odor issues you encountered. Your comments have been discussed with our housekeeping team to make sure proper procedures are being followed to remove the smell. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Overall a good value. Comfortable bed. Helpful staff. Convenient. Floor, refrigerator, bedsheets, linens, and bathroom fixtures (toilet, sink, bathtub) all clean. My only complaint: There were some other areas that could have used better cleaning. The bathroom counter top and the bedside table top had not been cleaned completely; each had small spots of something smeared on them. And there were food particles that had accumulated around the burners on the stove.
Business response:
Jim, thank you for sharing the details of your stay at Extended Stay America. We are glad you enjoyed the convenience of our location and that you found us to be a good value. Your feedback for the untidiness is shared with the housekeeping team to be more diligent going ahead. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Good
Business response:
Rasheed, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
This place sucks I paid for a deluxe king suite and they gave me a queen. Room not deluxe and still charged me almost 280.00 when it should be 240.00 nd they wont give my money back on my card cuz I dont have my I.d on me I shouldn't have to go through having to ask for my money back when they should just make the change it was their mess up 5here is no plastic cups to drink out of breakfast isn't a breakfast it's disgusting coffee nd a oatmeal packet
Business response:
Kyle, thank you for being our guest. We are so sorry for not being able to give you the room of your choice and for the financial issues you faced while you were here. Please feel free to reach out to our front desk and they would be happy to assist you with this situation. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,179 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.