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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility was overall alright. We appreciated having a full sized fridge and cook top. The furniture had some issues (the drawer front broke off, the mirror on the closet was breaking off). Housekeeping the first week stole my personal pillow. The biggest issue was that the room, especially the bathroom, would wreak of cigarette smoke horribly if you didn’t keep the bathroom fan going at all times. We have asthmatics and we had some breathing difficulty because of it. We had to go out and purchase an air purifier and keep... read more
Business response:
Dear Amy, we appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
One thing I look for in a hotel is breakfast as it saves our family time and money in the morning. I was upset to find out their “free breakfast” was nothing more then a granola bar and coffee. $50 later at McDonalds down the road and I wish I had spring for the more expensive hotel next door.
Business response:
Dear Devon, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back again. Sincerely, Hotel Management
My first room was dirty, and the TV control didn't communicate with the TV. The desk person was extremely helpful, and so nice. I got moved to a different room, which was clean, and the TV system worked.
Business response:
Dear Barbara, thank you for taking the time to write a review. We apologize for the inconvenience with the television; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you will stay with us again the next time you are in the city. Sincerely, Hotel Management
Business response:
Thank you!
Great staff!
Business response:
Catherine, thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,501 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.