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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice room, but a few shortcomings. We liked the mini-suite with king sized bed, but it had a few short comings, like no hair dryer and no night stand on one side of the bed. (I don’t know if a hair dryer was available from the front desk.) The breakfast was a bit sparse with just a packaged muffin and granola bars for food.
Business response:
Stephen, it was a pleasure to have you as our guest at Extended Stay America. We glad to read you had a comfortable stay and liked your room. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Please note, hair dyers are available at the front desk and it’s complimentary. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
House keeping was limited, “continental breakfast” was coffee and granola bars.
Business response:
Thank you for being our guest. We are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We are also sorry you did not liked our housekeeping policy. We value your comments and hope to be your hotel of choice whenever you are in the city. Sincerely, Hotel Management
Danny was very friendly, polite, went above ans beyond ro make sure i had the best eexperience
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay and our outstanding service. We also appreciate you mentioning our staff member Danny. He is a real asset to our team, and we will be sure to share your compliments with him. Thank you again for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
Virtually all dishes and utensils were missing from the kitchen. The floor was sticky and there were drink rings on the chairs.
Business response:
Thank you for being our guest and providing your feedback. We apologize for the cleanliness issues you faced in your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your comments and hope you will choose us the next time you are in the area... read more
Last minute stop... We were supposed to drive thru to Manchester NH but massive construction delays and extremely tired granddaughter cut short what was already a 7+ hour driving day. Did not take advantage of the kitchenette but wi-fi was a great addition so kid could watch a little Netflix/Prime... only short-coming was attentiveness/promptness of staff during check-in and for follow-up questions.
Business response:
David, thank you for reviewing your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and liked our amenities. However, we regret you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We appreciate you being our guest and hope to welcome you and your family again whenever your travels bring you back to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,179 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.