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Extended Stay America - Boston - Peabody
- Hotels
- Peabody, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
200 Jubilee Dr., Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay The facility is pet friendly. With that being said, our first room had dog feces on the floor in several spots and smelled strongly of amonia. So we were given another room. This room while no odor of pet or otherwise issue, was a basic room. We weren't in the room long enough to sleep and were gone each day until dark. Linoleum floors and basic amenities.
Business response:
Dear Shonene, we are glad you had a pleasant stay at our Extended Stay America and appreciate your taking the time to share your review. Your feedback about the first room is discussed with our housekeeping team to ensure all guest's rooms are inspected before allocating them in the future. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely Hotel Management
I expected maid services at least once or twice. No clean bed linens for foldout bed. No fresh towels or trash removed.
Business response:
Thank you for sharing your feedback. We are sorry we did not meet your expectations, and for any inconvenience you had while here. We also regret if our hotel policy for towels was not explained in detail. Please note that the used towels will be exchanged for new ones at the front office. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
The hotel needs to invest in new beds and definitely new pillows. The pillows was so old and flat and the bed was so uncomfortable. I am 5ft 9 and I slept on the love seat. I did not use the pull out on couch due to the old mattress that looked yucky.Also there is a hole in the hallway floor 3rd floor and it is between rooms 316 and 314 that you could sprain an ankle when you hit it not good. Overall the room was clean. And it was okay.
Business response:
Leslie, thank you for choosing our hotel and taking the time to share your review. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We have also taken note of your additional comments as we continually work to improve our accommodations. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve. S... read more
Not the type of place I'd usually stay, its set up for long-term guests, and would be very comfortable for that type of guest. So, no coffeemaker, but stove, full size fridge, dishwasher, microwave. Staff was friendly and accommodating, even switched our room at our request. Breakfast could be better, but we were headed out early anyway
Was good
Business response:
Thank you for sharing your review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff very friendly and helpful.
Business response:
Darryl, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management
Room was not clean/comfortable couch and rug had deep stains, gross Pull out couch matress unacceptable
Business response:
Brian, thank you for being our guest. We are sorry for the cleanliness issues you experienced in your suite, and also, you were not satisfied with the pull-out couch. Your feedback has been shared with our housekeeping and maintenance team for a quick review and to take necessary actions. Please give us another chance to make it up to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Peabody
How is Extended Stay America - Boston - Peabody rated?
Extended Stay America - Boston - Peabody has a 4.2 star rating with 1,270 reviews.
When is Extended Stay America - Boston - Peabody open?
Extended Stay America - Boston - Peabody is open now. It will close tomorrow at 12:00 a.m.