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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh The staff was friendly at check in. WiFi was absolutely horrible and there were random potent smells permitting the hallway and our room. The recliner in our room looked like it had been torn up by a herd of cats and the bed was super uncomfortable. But for the price… I guess it was fine.
Business response:
Dear Guest,Thank you for your feedback. We're glad to hear that our staff made a positive impression during check-in. However, we’re truly sorry to hear about the issues you encountered with the WiFi, cleanliness, and the condition of the furniture. We will address these concerns with our team to ensure better quality moving forward. We truly value your input and hope you’ll consider giving us another opportunity to provide you with a more pleasant experience.Sincerely,Hotel Management
Right next to a Walmart, soo many restaurants, super friendly staff.
Everything was good.
Business response:
Dear Guest, Thank you for your outstanding review. We are glad that you were pleased with your stay and that everything went well, which made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area. Sincerely, Hotel Management
Stay away unless you are a smoker Exterior of hotel littered with PILES of cigarette butts- all around the entire exterior. I was on the top floor yet cigarette smoke filtered in through the (non working) fan in the bathroom. I was there for 6 nights but complained the last 2 nights, because I have asthma and couldn't breathe or sleep. Staff seemed disinterested on the whole. The only bright star employee was Sodi, at the front desk. She was welcoming; friendly, helpful and knowledgeable. She was able to provide great custom... read more
Business response:
Dear Guest,Thank you for providing such detailed feedback. We are truly sorry to hear about the numerous challenges you faced during your stay, and we sincerely apologize for the inconvenience you encountered. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We take all guest comments seriously, especially those related to health and safety. It’s also disappointing to hear about your experience with our staff. This is not the level of service we aim to provide, and we will be addressing ... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.1 star rating with 2,178 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.