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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst hotel ever! This has been the worst hotel we have ever stayed at. We never had anybody clean our room. It was a non-smoking hotel but it stunk like weed. It was very loud and we were unable to sleep. The person in the room next to us would slam the door and sounded like he was throwing furniture around until 2:00am. The next morning he was in the middle of the hallway completely naked. We told the front desk but they didn’t seem to care. I wouldn’t recommend anybody staying here.
Business response:
Dear Guest, Your review of our hotel was recently brought to my attention. Please accept my deepest apologies that your stay wasn't up a pleasant one. Thank you for sharing your experience with us. We do hope that you give us another opportunity to provide you with a much more positive experience the next time you are in the area.
Convenient hotel outside of Boston Hotel was convenient, reasonably priced and close to Boston. Room were clean, although walls are thin so you hear noise, etc. and there was a smoke smell in the room. I spoke with management (Sendaly) - she was nice and understanding. Parking is free / good and hotel is close to many other stores, etc.
Business response:
Paul, Thank you for your high rating. It was a pleasure speaking with you as well, Safe travels
My phone and television didn’t work- at all. By the time I found the phone number, they were incredibly rude and acted as if I’d inconvenienced them by calling. Absolutely the worst place I’ve ever stayed, hands down.
Business response:
Sorry to hear that your stay wasn't a pleasant one. Please contact the hotel property so that we can better assist you.
It smells really bad Poor cleaning A lot noise around inside and outside property
Business response:
Sorry to hear that we failed to make your stay a pleasant one and wish you safe travels.
Business response:
Lois, I apologize for not meeting up to your standards and expectations and I appreciate your feedback as well.
New building made of wood. Heard everything above us. Service was terrible. When asked where some good restaurants where. No reply. When asked for kitchen utensils. They didn’t have any or didn’t know where they kept them. After hearing noises on the 2nd night stay. After last night we didn’t get any sleep till 4am. We left the next night. No service available. Had to come back the next day and drop off the key cards. Attendant didn’t give me any paper work. And they charged my credit card for all 5 nights. Now I have to dis... read more
Business response:
I'm sorry to hear your stay wasn't a pleasant one. Please contact the hotel property for any billing issues
Not a good visit I ended up leaving as room 331 had a very strong smell of weed. Shower was clogged. Elevator was down.
Business response:
Thank you for sharing your experience; we are so sorry to hear that it was such an unpleasant one and apologize for the terrible inconveniences. Best wishes in all your future travels.
The Wi-Fi didn't work and the staff had no idea how to fix it.
Business response:
Thank you for your feedback about the wi-fi during your stay. We apologize for the inconvenience and we are so sorry that this subtracted from your wonderful stay with us.
Don't Stay Here My stay was not a positive one. The only good thing about my stay was due to the staff member that check me in, she was friendly and helpful. The rest of my stay was not great. To anyone going to stay in this hotel me aware of the group of people staying in the hotel some look like they were into some serious unhealthy behavior. The hotel states that they have a kitchen with all you need that is a lie, you only get two knifes, two spoons, and two forks and only two small pots to cook, I asked if I could get s... read more
Business response:
Thank you for your feedback. I am disappointed to hear that you didn't enjoy your stay and I wish you safe travels.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.