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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
clean room with linen but no service Don't expect much. Just a place to rest at night. Smoke smell everywhere. The service is not up to the mark.
Business response:
Thank you for taking the time to review your stay. We are so sorry that your stay was not the exceptional one that we intended for you, and that you experienced issues with the service and unpleasant odors. Thank you for letting us know the areas that we can improve upon and we hope that all your future travels are wonderful ones.
OK and clean Outside looks great! Only one person for check-in so the wait was over 15 minutes. Building is very secure for being on Rt 1. Room was mostly clean, bathroom had some trash in it and a hair on the toliet seat. Quiet night.
Business response:
Thank you for your feedback, Nicole. We are so sorry for the delay in checking in and the issues with the overall cleanliness, Nicole. Our staff works hard to deliver an exceptionally clean room and a superior level of customer service, so we are so disappointed to see that we fell short in these areas. We will make sure that we address these concerns with our housekeeping and front desk teams for further action and resolve.
Business response:
We are glad our accommodations met your needs during this stay. Thank you for the good rating.
Business response:
We appreciate this wonderful rating and thank you for choosing to stay with us, Karen! We hope that you come back to see us the next time you are in the area!
Business response:
We are glad our accommodations met your needs so nicely. Thank you for the great rating and we hope to see you again soon!
Business response:
Thank you for staying with us. We are glad our accommodations met your needs during this stay and hope you come back soon the next time your travels bring you this way.
Business response:
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!
dope
Business response:
We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!
Nice Place Very reasonably priced room with kitchenette. Was very disappointed to find no coffee pot in room or lobby. But everything was comfy and clean with good service.
Business response:
Thank you for reviewing our hotel, Cynthia. We are pleased to hear that you appreciated our clean rooms and friendly staff, but we are so sorry to hear that the amenities did not match your expectations. As a value-focused hotel that specializes in extended stay, WoodSpring Suites offers amenities chosen by extended stay guests which allows us to provide the best value possible so that they customize their stay just the way they would like and pay for only the amenities they want to use (like cookware, more frequent housekee... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,082 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.