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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!
Business response:
Thank you for reviewing your stay, Luis. Our staff loves to see when a guest leaves happy, and we hope that we have another opportunity to host you in the future!
The elevator was out of order when I got there, and remained out of order when I left. Safe to say it’s been out of order for a while. This made bringing my belongings to my second floor room a bit more challenging. The room itself was just okay. The floor was dirty, so I never walked around barefoot. Lots of long straight hairs found throughout, I have dreadlocks and my boyfriend has very short hair. There are people who smoke in their rooms instead of the outside designated smoke areas. Can’t help but wonder if people woul... read more
Business response:
Thank you for detailed review. We are so sorry that you experienced issues with the elevator and overall cleanliness. We know the impact that this creates and are excited use your feedback to help us grown and improve in these areas. We do hope that your future travels are wonderful ones.
Good hotel and staff, shady customers I have to say that this hotel itself was nice, especially for the money. Clean, spacious, good location etc.. What’s gonna drag this place down though is it’s clientele.. Half the people staying here were complete degenerates. The couple who stayed next to me were arguing at a level so loudly and troubling I thought that at any moment there was gonna be a serious assault. This happened 5 times.. Also there was a scummy looking guy wondering in the lobby complaining to himself about the i... read more
Business response:
We are so sorry for the many disruptions that you experienced during your time with and for the negative impact that it had on you during your stay, Patrick. We also know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the ... read more
Business response:
Thank you for your review, Edward. We are so happy to see that you enjoyed your time with us! Thank you so much for allowing us to host you and we hope to see you again soon!
When i had an issue, I informed a daytime staff
Business response:
We are glad our accommodations met your needs so nicely. Thank you for the great rating and we hope to see you again soon!
Located right on a highway so it can be annoying to get to certain areas, but very easy to check in/out of and the room was great!!
Business response:
Thank you for your review and comments. We are so happy that you enjoyed your overall time with us and apologize for any difficulties you had navigating the area. We would love another opportunity to host you the next time your travels bring you this way!
Most o the staff are very kind and accommodating, but like anywhere, there is always a rotten apple in the bushel.
Business response:
Thank you for your feedback. We are happy that your overall stay was great, but apologize for any issues that you experienced with customer service. We will use your feedback to help us improve. All the best in your future travels.
Business response:
Thank you for you review, Keith. We hope that our accommodations met your needs. Please come back to see us again soon!
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,082 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.