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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so happy to see that you enjoyed your time with us, Ryan! We truly appreciate you taking the time to rate us! Please come back to see us soon!
it was a great stay n the service was awesome. what I didn't like was the house keeping would only clean once a week n they would not give any more towels u would have to wash your own towels even if u stayed a week long. other than that it was great.
Business response:
Thank you for your review, Christopher. We are thrilled to see that you enjoyed your overall stay! We work hard to achieve a superior level of service and we are so sorry that our amenity offerings may have fallen a bit short. Since we are more of an extended stay, we strive to offer the lowest rates possible. One of the ways that we can do that is by allowing our guest to only pay for services that they choose to use. We are so sorry if this caused an inconvenience, but hope that you give us another opportunity to show you ... read more
Business response:
Nothing makes us happier than to see that you enjoyed a wonderful time at our clean and spacious suites! Thank you so much for allowing us to host you and we hope to see you again soon!
Business response:
Thank you for your rating, Christopher. We are so grateful that you left a review and are happy that you enjoyed your time with us. We look forward to welcoming you back the next time you are in the area.!
The room was nice. The bed setup is different from other hotels. Only thing I didn't like was the bed had no mattress cover. Also no free wifi. Check out is 11am asked for late check out and could only do 11:15.
Business response:
Thank you for your review, Jacqueline. We set high standards for the service that we provide, and we can't apologize enough that we may have missed the mark during your stay due to the issues with the check-out process and the bed and Wi-Fi. Please accept my sincerest apologies and know that we will use your feedback to improve in these areas for all our future guests.
It was not bad at all
Business response:
Thank you for your comments, Darrell. It makes us happy to know that you enjoyed your time at our hotel. Please come back to see us soon!
3 best relaxing nights My stay was awesome from start to finish. Upon arrival, my checking experience with the front desk assistant he made it pleasant. He was kind , smiling and even wishes me Happy birthday. The next day i had an issue with my key card went downstairs he was happy to issues me new card . The bed was comfortable and relaxing. My room was super cleaned and welcoming. I am thinking about going back for a month or two while i seek a place .
Business response:
Wow! We are ecstatic to see that you enjoyed such a wonderful experience with us, Evens! Our friendly and helpful staff will be overjoyed to learn that you were so pleased with their service! We can't wait to welcome you back the next time your travels bring you to the area!
Business response:
Thank you for your review. We are happy to see that our accommodations met your needs and hope that you come back to see us again soon!
Even though this building is new, the rooms smell really bad
Business response:
Thank you for your feedback, Jose. We are terribly sorry to hear that you experienced issues with unpleasant odors during your time with us. We can assure you that we will forward this concern to our team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,085 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.