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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I grew up in this town, came back to stay for a visit and I have never seen anything so ghetto in Tewksbury. There were a lot of families living in the extended stay with lots of kids and babies. It was noisy for most of the night. People were cooking with their door open to the hallway making the hallway smell. The room itself wasn't cleaned properly, like the staff doesn't vacuum under the beds, had a huge hair ball roll out from under one of the beds. The "free breakfast" was literally a couple of gronola bars. This place... read more
Business response:
Dear Lisetta, We apologize for the disappointment you experienced during your recent stay. We aim to provide a comfortable and pleasant environment for all our guests, and we regret that we fell short of meeting your expectations. Please rest assured that your concerns regarding noise levels, cleanliness, and breakfast options will be addressed with our team for immediate improvement. We appreciate your feedback, as it allows us to make necessary adjustments to enhance our services. If you are ever in the area again, we hope... read more
Right from our arrival the establishment seem to be a bit not properly maintain. Even if we had made reservation the check-in time was very long. We enter the room and it smelled really bad and the room was dirty and poorly maintained. We ask for another room at the front desk but was not possible. We left and checked out with a promise to be refunded the next morning by the manager.
Business response:
Dear Sylvain, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another c... read more
Would it stay the night We checked into Extended Stay, and checked out one hour later. The room particularly the fridge was not clean. The room was in need of a few repairs. As a family with a young child we did not feel safe or comfortable staying here unfortunately.
Business response:
Dear Guest, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
Pretty out of date. WiFi is unusable even with a paid advanced package.
Business response:
Dear Yimin, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty areas with the Wi-Fi and will fix them. Our pri... read more
Rooms smelled, heater made looud banging noise, kitchen was dirty, bathroom was not so new
Business response:
Dear Pamela, We appreciate you taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay. It is disheartening to learn about the issues with room odor, heater noise, and cleanliness. Please be assured that we take your comments seriously and will address these concerns with our team. Your valuable input helps us strive for continuous improvement. We hope you will consider giving us another chance, as we are committed to providing a more comfortable and enjoyable experi... read more
Bed bugs
Business response:
Dear Robert, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Everything needs to be upgraded. Fridge would not open. No proper brrakfast
Business response:
Dear Mavis, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve ... read more
LOUD MUSIC KIDS SCREAMING FIRE ALARMS GOING OFF SMELLED OF POT DIRTY
Business response:
Dear Mark, Thank you for evaluating your stay with us. We take great pride in providing a memorable hotel experience for our guests. Therefore, we are sorry we fell short of meeting your expectations during your recent stay. We want to apologize for any inconvenience caused by the noise issues you experienced and the fire alarm. As a precaution, we will have our engineering team thoroughly inspect all our suites. In the future, please know our front desk staff is always available to help make you as comfortable as possible. ... read more
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.