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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
extended stay Front desk clerk s very friendly. However, house keeper extremely rude. Kept banging on door prior to checking out. Made nasty comments when we said that we were waiting until check out.
Tewksbury Extended Stay America was deplorable. We arrived late and had no other option but to stay in this dirty, rundown hotel. We proceeded to check for bedbugs and we were afraid to touch anything. We had a 3 year old with us to whom all we said was "don't touch that!" We complained to the receptionist as soon as we got to our room after walking past a refrigerator in the hallway accompanied by a pile of dirty wet towels and what appeared to be dirty underwear. Our "nonsmoking" room, reaked of cigarettes, the rug was dir... read more
Business response:
Thank you for taking the time to tell us about your experience. The condition of your room that you described is truly regrettable. Please accept our apologies. We will work with our housekeeping and maintenance staff to ensure rooms meet our standards prior to our guest's arrival. Thank you again for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Not happy with this place Dirty, hair in the tub, wifi stunk unless you paid for upgrade. Very limited channel selection on TV. I'll sleep in my car before I go back to this one! Five nights I cannot relive, certainly not worth it!
Business response:
Brian - Thank you for bringing your experience to our attention. We are very sorry that your room was not cleaned properly and that our free Wi-Fi did not meet your expectations. We will work with our housekeeping staff to ensure every room is being cleaned properly. We will also contact our internet provider to make sure our Wi-Fi is functioning properly. Thank you again for your feedback. We hope to have another chance to provide you with a better experience the next time you're in town.
It was disgusting
Dissappointed Have been staying in this Hotel whenever I am in the area. But this most recent stay was disappointing. I stayed on the 3rd Floor, 324, and room had several spiders, stayed for 4 days, but never had the cleaners and clean the room. This time they did not even provide vessels , spoons, glasses etc in the room. Never had to complain about this hotel from past 4 years , but this time was very disappointing.
Business response:
We wanted to start by thanking you for taking the time to write a review. We are very sorry to hear that you had issues with pests in your room and that you were not informed of our new customizable kitchen packs. Please accept our apologies. We store our kitchenware in a sterile environment and allow our guests to choose the items they want in their kitchen. After our guest designs their kitchen, we deliver the clean items to their room. We will review your feedback with our front desk staff to make sure we are informing ou... read more
Stay elsewhere The place was filthy, there were footprint stains on the carpet and there were hairs and lots of grung in the tub. There were bugs in the room as the window didn't have a screen on it and the other one was torn. Breakfast which was advertised wasn't a breakfast at all but a cart with sparsely stocked fast breakfast items-"grab and go" is what they called it. Overall it is on a par with any local Motel only not as clean and about $30 a night more.
Business response:
Thank you for taking the time to let us know about your visit. I regret to hear of all of the cleanliness issues in your room, as well as the overall condition. Please accept my apologies. I will be meeting with both my maintenance and housekeeping staff to see to these issues and to review cleanliness standards so that your experience is not repeated. As well, I do apologize that our grab-and-go breakfast did not meet your expectations. Your feedback will be helpful to us as we continually work to improve our breakfast sele... read more
worst experience The hallway was dirty and smelly. The front desk was overwhelmed with pple checking in and little help available. The only guy was trying to do his best while a co worker and manager just seemed to lounge around and eager to go home. A guest on a corporate account couldn't even be afforded a cart to transport his belongings. Simply pathetic state of the ground floor. Smelly and dirty near the stairways etc.
Worst place I ever stayed at was horrible bathroom dirty. Sheets dirty tv did not work properly was a bad experience never again will I stay there.
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.