This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location horrible hotel there was trash bag throughout the halls Over flowing trash cans all around the outside beer bottles and boxes all around the parking lot just terrible all around
When we arrived there were no rooms ready came back at 9 PM in the evening only to find out there were still no rooms ready. The entire housekeeping staff walked off the job. We had to wait an hour for a room to be ready. In addition the elevator was inoperable. The staff was not very polite. It could be that they were dealing with many issues. It would make me wonder as to why the housekeeping staff walked off.
Save your Money and stay somewhere else This hotel was the worst I have stayed at ever! The rooms were gross, we had 3 of them and they were all bad, there was hair on the counters, brown stains on the bedspreads, the stove was full of rusty standing water, no toilet paper, the front desk person was no where to be found for almost half an hour while we called and tried looking for her etc, a big bag of trash was left outside our room for the entire first night, the outside door to the hotel didn't lock so anyone could enter ... read more
Business response:
Thank you for providing feedback regarding the events that took place during your recent stay with us. Please know that we are sincerely sorry that you encountered many problems. To ensure a situation like yours doesn't happen again, our team has been coached on the importance of cleanliness and we will of course refine to include all rooms, our practice of checking rooms after housekeeping has completed them. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. It wo... read more
Terrible hotel I reserved a non-smoking room. Got a smoking room. Elevator did not work. Front desk did respond or call back after leaving multiple messages.
Business response:
Your review recently caught my attention. Please accept our apologies that you did not receive the non smoking room you reserved and that our elevator was down during your stay. These are major inconveniences. Our staff have been addressed on the situations. We have already begun to rectify both issues. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Convenient location but dirty I hope the terrible smell leaves my nose any time soon....
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the odor and cleanliness of the hotel room is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We will address this issue promptly. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Worst hotel ever! NO service or value for money Do not stay here. There are tons of other options in the area. Staff makes you go to the front desk if you need anything including towels or cups which should be in the room. Breakfast is a joke! Oatmeal and breakfast bars- they call it grab and go breakfast. Staff is useless! Clientele is really sketchy!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We apologize that our grab-and-go breakfast did not meet your expectations and for falling short of our goal of providing a great stay. I am sorry that you had to go to the desk to get clean towels and cups. We do not stock dishes in the room as we want to make sure that they are washed, cleaned and sanitized between each guest using them. I am sorry that you feel that some of the other guest staying in the hotel may seam sketchy to you. Tha... read more
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.