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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so worthy The stay was not so good. It was mentioned as "Continental Breakfast" - I was disappointed as there is nothing except a chocolate bar and a muffin & coffee.
Business response:
We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand of choi... read more
Worst experience ever Worst service ever, the room was'nt ever ready at 10 pm we had to wait 2 hours and the room was still dirty. We were so tired and had no place else to go that we ask the employe to gave us the sheets and cleaned our own room. It was horrible.
Business response:
Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Night mare. We didn't stay the room which was assigned to us was not what we got. We got a room full of smoke we could not even breath for a second. We cancelled the room and the we didn't get another alternative we to leave. That was the worse experience we have ever come across. Never will I ever to do that hotel and I cannot recommend it to anyone.
Business response:
Nicholas, I sincerely apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. I have followed up on your concerns with my housekeeping team to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider giving us another chance so we can prove this is not typical of our service. We hope to see you again. Sincerely, General Manager
Business response:
Charlin, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
Run Down Things falling apart in the room, some of the lamps not working, brown stuff in the overhead lighting, crack in the bathroom counter, trim missing in the kitchen, kitchen table no chairs, TV not high def, not many channels and the picture has lines going through the picture. Didn't get the feeling the room was clean.
Business response:
I am disheartened to read your review. Please accept my sincere apology for the inconvenience you experienced while you were here. You deserved a comfortable stay, and we did not live up to your expectations. Your feedback will help us to improve our service and facilities going forward. We hope you will give us another chance to provide you with a better stay. Sincerely, General Manager
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with the much better visit. Sincerely, General Manager
Nasty. The entrance smelled like cigarettes. The bathroom was not clean. They left cleaning supplies behind... looks like they did not attempt to finish cleaning. Window was cracked. I booked a non smoking room and the only one they had was a smoking room. I did not spend the night. I left. That's how disgusted I was. Never again. I should've taken pictures, but I ran out that place.
TV was not working properly and the bathroom was dirty and the sink was broken
You're better off camping Dirty room, chairs covered in dried body fluids, dried blood on sheets and pillow case, and bed bug bites. The Wi-Fi is 1996 AOL dial up slow, and they had no utensils to give out for meals. I had to eat a microwave dinner with my hands, which would have been fine if I was 4 years old.
Business response:
I appreciate you taking the time to write a review of your experience with us. We are disappointed to hear that you did not have an enjoyable stay with us due to cleanliness issues. I am very disappointed to hear that you were unable to get the utensils you asked for as that is something that we do provide free of charge. To ensure that a situation like yours doesn't happen again, my team is being coached on the importance of ensuring our guests are treated properly and are provided with the amenities that we do provide. You... read more
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.