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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
will NEVER return while the staff was friendly, the condition of the hotel was deplorable. I would of checked out after day 1 but we needed to be near Lowell due to a conference & no other available options. we arrived with the check in person letting us know only smoking rooms were available. I requested non smoking since traveling w/ my family.my room smelled so bad we had to buy candles and Lysol plus open the windows. the bathroom toilet had leaked so we arrived w/water on the bathroom floor. the management was quick to ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We are disappointed to hear that you did not have an enjoyable stay with us due to having being put into a smoking room as the hotel was sold out for the conference that was going on in town. I am sorry that you did not receive daily housekeeping service as I hope the front desk staff explained to you that housekeeping only happens every 7 nights or longer but fresh towels are available from the front desk staff. In response to your feedback... read more
Free continental breakfast I have seen better breakfast selections from a Motel 6. What you see is what you get, coffee and package muffin.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that the grab-and-go breakfast is not a larger selection. Your feedback is very important to us, so thank you for sharing. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Assigned smoking room and blamed using Hotels.com I reserved a no-smoking room. None was available upon check-in. They did not tell me that and put me into a smoking room. I later objected to the smell in a hotel-sponsored feedback survey. The general manager responded it was my fault for not calling the hotel directly to confirm they had the room type that hotels.com promised me.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for placing you into a smoking room. I am sorry that we could not have accommodated your non-smoking needs due to lack of non-smoking rooms. Your feedback is very important to us, so thank you for sharing. We hope that despite the experience you had, you will consider us again in the future.
Horrible Room smelled like smoke hair in the restroom burns on the bed sheets
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay.
Worst experience in hotel in USA I refused to stay room is very very smelly bad bad bad Hotel attendee she needs to retire its high time she's grumpy
unpleasant odor in room-incomplete repairs in room-dirty windows-stained mattress-really unpleasant odor in room -noise from laundry room-darkened room not light enhanced-really really bad odor in room
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that your stay was unacceptable. To uphold our company's high standards, we will correct the issues at hand as well as pay attention to detail moving forward. Thank you very much for bringing this to our attention.
Not great Place for the Price I will not stay again. old and worn furniture, bed sucks. Put on 3rd floor and notice gap between the floor and elevator. Only one person at front desk that away from the it doing other things, So I had to wait to check-in and out.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
If you have the option, stay somewhere else. Boston was essentially sold out so we booked a room in Tewksbury. We needed a place to sleep, and the hotel provided a roof over our head, a bed, and a shower.We booked a non-smoking room. It smelled worse than an ashtray. When we inquired about it at the front desk, we were given a bottle of febreeze to try to take care of it ourselves. If you're desperate and don't/can't sleep in your car, it will work, otherwise, definitely skip this hotel.
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry for the smoke odors you experienced. In response to your feedback, I will be working with our housekeeping staff to ensure we are properly treating rooms with smoke odors. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience the next time you're in town.
hotel sur route j avais reserver une chambre non fumeur et a mon arriver pas de chsambre non fumeur de disponible
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.