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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Make sure you pay attention when u book. I booked it online, there was not a option for non-smoking/smoking so I assumed I was getting a non smoking room. Benounce to me I was wrong. Not a pleasurable experience.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your reservation came over from as a smoking room. I am sorry that this had happen and that the staff was not able to move you to a non smoking room as they were sold out that night. We apologize for not having a non smoking room available for you when you checked in to the hotel and for falling short of our goal of providing a great stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope tha... read more
I arrived at this hotel to find the front desk staff not present. I waited more than 5 minutes for someone to return. The lobby wasn't inviting and little messy and in need a good cleaning. I took the stairs up to my second floor room. There the stairwell was dirty and had trash on the floor. I took a different stairwell back out to the car and it also had trash on the floor. I decided to take the elevator back up to the second floor when I brought my bags in. The elevator floor was sticky and smelled like an outhouse. At f... read more
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that staff was not at the front desk when you arrived or checkout of the hotel. The situation you described regarding the cleanliness of the hotel lobby, stairwells, and elevator is truly regrettable. We are very sorry for your experience. It upsets me to hear that my housekeeping staff fell short of making sure that your room was 100% clean when you checked in to the hotel. I am sorry for your experience. I will be working ... read more
Took a smoking room as it was the only available , never again! Very disappointed in the coffee service, only creamer was coffee mate liquid original flavor sweetened or French Vanilla - yuk! Staff at the desk was more interested in texting and stayed "hidden" in the back rather than seated at the reception area. I felt like I was interrupting them rather than receiving service that I was paying for. Elevator floor was sticky - could use a good washing and fumigation.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you were put in a smoking room and the hotel was not able to accommodate your needs for a non smoking room as the hotel has been running at a very high occupancy. The situation you described regarding the staff being hidden out back and on there phone is not acceptable, and I will have a talk with the staff about the cell phone policy. We are very sorry for your experience. I have asked the mainte... read more
clean me the room was fine, but it wasn't cleaned up hairs in bathtub and sink had a dirty dish rag in kitchen area
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the hair in the bathtub and sink is truly regrettable. We are very sorry for your experience. To ensure your experience is not repeated, going forward we will be inspecting all rooms once the housekeepers have completed there rooms. Thank you very much for bringing this to our attention. If the opportunity should arise, we hope you will give us another chance on a future stay.
Smoke and smelled This hotel was understaffed, rooms smelled bad or like smoke. Reserved a non smoking room, but didn't get one for some reason and room stunk of cigarettes. Tried candles, Lysol, nothing worked. This hotel was terrible.
Business response:
I appreciate you taking the time to write a review of your experience with us. We apologize that the hotel was understaffed and we are doing our best to fill the open positions in our hotel. I am sorry to hear that you were put in a smoking room as the hotel was sold out during your stay with us and we were not able to accommodate your room type preference. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Overall we were not thrilled with this hotel. We stayed 3 nights for a family trip. I've stayed in many "extended stay" hotels and I understand being an "extended stay" hotel that we would not have housekeeping daily, but to get clean towels we were told that we had to bring our dirty towels down to the front desk and request clean ones. The kitchens in the rooms have nothing in them except the fridge and the microwave, if you need plates, cups, silverware, pots or pans you have to request a package be put together for you a... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that the staff was not friendly to you when you checked in. Dishes are available from the front desk staff by request. We do not stock the rooms with the dishes as we want to make sure they are washed and sanitized properly between each usage. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our gue... read more
Absolutely disgusting. This was probably one of the worst hotel experiences I've ever had.. And I have a lot of hotel nights every year. The front desk woman was the rudest, most unaccomodating person ever. Not only was she disinterested but never looked up to acknowledge I was there. The room was smoked filled about 85 degrees.. Which made the smell that much better. I don't think the toilet, sink and shower had been cleaned between guests. There was a steady stream of "hourly guests" in and out of my floor..... I couldn't ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The staff attitude and the cleanliness of your room at check in that you described is unacceptable, and I sincerely apologize for your experience. To ensure your experience is not repeated, going forward we will be coaching the front desk staff and will work with the housekeeping staff to make sure that the rooms are cleaned and inspected before the next guest is check into them. Your comments are greatly appreciated and will help us with pr... read more
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.