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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Managers and staff were incredibly helpful and friendly! Super senses of humour and made our stay super enjoyable:)
Business response:
Dear Izzy, Thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our professional team of associates and their excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. Our team works hard to make every guest comfortable and feel at home, so we are very grateful for your feedback. We hope you will stay with us again soon!Sincerely,Hotel Management
Ok for an overnight stay
Business response:
Dear Laurie, Thank you for being our guest. It is nice to know you had a good stay. We appreciate your feedback and hope we have a future opportunity to serve you again at Extended Stay America.Sincerely,Hotel Management
I didn’t like the aspect that the very first day of staying there, the fire alarm went off and, people are coming in and just banging on room doors.
Business response:
Dear Hubert, Thank you for being our guest. Please accept our apologies for the trouble you faced while you were here. If a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can investigate the cause. We realize an evacuation is not a pleasant experience, and we are sorry for how our associates handled this situation. We truly appreciate your patronage and hope you will stay with us. Sincerely,Hotel Management
I booked two rooms for by mom and my sister to come to Boston for my daughter's graduation. I booked with my credit card and planned to pay for their stay. When they checked in, the staff insisted that they needed to provide a credit card and also scanned their drivers licenses. This seemed a bit much and undermined my intention to treat them to the stay. I am very disappointed. No extra towels etc were provided unless my family went to the desk personally to get them.
Business response:
Dear Helen, Thank you for reviewing our hotel. It is nice that your mom and sister had a satisfactory stay. However, we appreciate you pointing out specific items you loved and areas where we can improve. Please accept our apologies for the issues that disturbed your time here. Our front desk team is always available to help you. Considering the positive highlights, please stay with us again so we can provide you with a more satisfying experience. We all congratulate your daughter for her big day.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.