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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff were amazing! Very kind,respectful and fast to help. Definitely recommend this establishment
Refrigerator was noisy. Back entrance lock broken - anyone could enter without a key card. Only weekly room refresh unless you pay extra.
Business response:
Dear Eric, Thank you for sharing your recent experience with us. We sincerely regret any disturbance caused by the noise from the refrigerator. Your comfort is our priority, and we will address this issue to ensure a peaceful environment for all our guests. We also apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. Yo... read more
It was a reasonably priced hotel and was exactly as expected.
Business response:
Dear John, Thank you for sharing your review. We value your feedback and are committed to continual improvement. Our priority is to provide top-notch services and accommodations that align with our value proposition, and we're thrilled you experienced this. Your choice to stay with us is genuinely appreciated, and we eagerly anticipate your return. Rest assured, we're dedicated to ensuring future stays are seamless and enjoyable. Safe travels, and we can't wait to welcome you back soon!Sincerely,Hotel Management
Cost effective, got the job done. Nice staff and seems safe and quiet. Not super clean though.. smelled like smoke caked into the paint.
Business response:
Dear Vernon, Thank you for sharing your review. We are delighted that you found our accommodations cost-effective and our staff pleasant. However, please accept our apologies for not meeting your expectations regarding the cleanliness standards. We aim to provide clean and fresh accommodations and regret falling short. We will look into the odor issue you mentioned to ensure a more enjoyable stay for future guests. Thank you for your valuable feedback, and we hope to welcome you back soon for an even better experience.Sincer... read more
The place needs maintenance repair. Staff do try to help you at any concerns. Place does need a better maintenance team, for repairs as walls bathrooms electrical. The first day was disappointing but once we mention the conditions of the room they did their best to accommodate us in a better rooms. Rooms was better but I believe a better maintenance team will fix many of the issues the place has.
Business response:
Dear Sonia, Thank you for sharing feedback about your recent visit. It is nice knowing you had a satisfactory time here. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experienc... read more
Property was clean, room bigger rhen expected
Business response:
Dear Birgit, Thank you for sharing your review. We are delighted you found your room clean, comfortable, and spacious. Fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. Your remarks for our team are always shared with joy. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.