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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The place needs maintenance repair. Staff do try to help you at any concerns. Place does need a better maintenance team, for repairs as walls bathrooms electrical. The first day was disappointing but once we mention the conditions of the room they did their best to accommodate us in a better rooms. Rooms was better but I believe a better maintenance team will fix many of the issues the place has.
Business response:
Dear Sonia, Thank you for sharing feedback about your recent visit. It is nice knowing you had a satisfactory time here. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experienc... read more
Property was clean, room bigger rhen expected
Business response:
Dear Birgit, Thank you for sharing your review. We are delighted you found your room clean, comfortable, and spacious. Fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. Your remarks for our team are always shared with joy. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management
I knew we would have issues when we found wet towels on a bench at the entrance. The front desk carpet needed a good vacuum and the place smelled like it could use fresh pine sol. The room was a decent size. We had trouble locating the trash bin which was in the cabinet. The bed was soft and dipped under our weight. We only stayed one night and that was plenty.
Business response:
Dear Regine, Thank you for reviewing our hotel during your trip. It is nice that you had a good stay and were pleased with the spacious room with a comfortable bed. We appreciate you pointing out specific items you loved and places where we can improve. However, we are sorry for your disappointment with the problems around your suite. We will share your comments with the person concerned for improvement. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,599 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.