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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was nice and big. I felt safe in the room.
Business response:
DearAlba, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience in your spacious and safe room. Please return, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
Staff very helpful and accommodating. Easy access to xway. Plenty of shopping and dining in area or buy some groceries and cook in kitchen, where it kinda feels like its your little studio apartment
Business response:
DearRobert,Thank you for the kind review. It is always a pleasure to hear from our guests. We appreciate your compliments about our location and facilities. Our staff works hard to deliver outstanding service and clean, comfortable accommodations. Thank you for choosing Extended Stay America, and we look forward to seeing you again in your little studio apartment.Sincerely,Hotel Management
There was a kitchen in the room, the layout was good. There were cockroaches in the room so we asked to change the room, which they did right away. We did not get breakfast on the first day of our stay.
Business response:
Dear Pooja, Thank you for your feedback. We appreciate your positive comments about the room layout and our prompt response to your request. However, we apologize for the inconvenience caused by the cleanliness issue and the oversight with breakfast. Your comfort is important to us, and we will address these issues internally to ensure they do not recur. We hope you’ll give us another chance to provide a more pleasant experience during your next visit.Sincerely,Hotel Management
Property is shabby and minimally clean, but room was spacious, bed comfy, everything worked, air conditioning very good, 3rd floor very quiet overnight. Breakfast minimal. Appreciated free parking. Good for one or two nights, but expect basics only.
Business response:
Dear Patricia, Thank you for being our guest at Extended Stay America. It is nice that you had a good stay and we met your expectations. However, we are sorry for your disappointment with a few spots. We will discuss with the respective individuals for improvement. Please return and stay with us another time so we can provide you with a better experience.Sincerely,Hotel Management
They were supposed to have free Breakfast included and they didn’t !! They were supposed to have ustensiles and they were not,, I mean they give me plastic spoons can you imagine..This was the worst off the worst Hotel I ever stayed…..HORRIBLE !!!!!!!!!!!!!!!!
Business response:
Dear SYLVAIN, Thank you for being our guest. Providing a good experience is always what we work for. However, we apologize for your disappointment with the breakfast choices not meeting your expectations. In response to your review, we will share your comments with our concerned team so they can know about our guest liking and improve accordingly. Also, we regret the inadequate kitchenware that was handed to you and will instruct our team to keep a stock of dishware for the guest and also inform them about the hotel policy d... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.