This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The property was the best priced during graduation weekend. The exercise room only offered 3 pieces of equipment with no towels or water available. The pullout sofa required bedding that had to be obtained at the front desk and we had to make it ourselves.
Business response:
Jonathan, thank you for staying at our hotel. We are pleased to know you liked the value we offer and had a pleasant time with us. However, we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to host you again in the future. Sincerely, Hotel Management
Thunder foot was staying in the room above We were generally happy with the location...close to National Archives as well as Lexington and Concord...lots of good places to eat...unfortunately the man in the room above was very heavy footed, and we heard him stomping around as late as 2PM. We waited until the 4th night to complain, and a call was made by the front desk to ask him to quiet down...but it did little good.
Business response:
Layton, thank you for taking the time to review your stay. We are pleased to know you liked our location close to many places and had a pleasant time with us. However, we are sorry for the inconvenience caused due to the guests above but pleased to know our front desk resolved the issue. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Felt safe entire time. Clean and quiet atmosphere!
Business response:
Thank you for including Extended Stay America in your travel plans. We are pleased to know you liked our hotel environment and that you enjoyed your stay with us. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management
Had to call the front desk for drinking glasses. Guest bed was not made up which I discovered when I pulled it out to go to bed so I slept on a bare mattress with no blankets that night
Business response:
Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we failed to provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us anoth... read more
Convenient and very fair price vs. alternatives in area
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked the value we offer and that our location was perfect for your needs. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Close to highway and restaurants! Staff was very courteous.
Business response:
Thank you for sharing your wonderful review of your visit to Extended Stay America. We are so glad to know you found our location to be perfect for your plans and our staff to be professional. We look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management
Check in was terrible. we had to wait a half an hour to get someone to check us in - at 11:15 pm at night
Business response:
Thank you for reviewing your stay. We're sorry for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
There’s nothing spectacular about this place. It’s neat and clean.
Business response:
Thank you for sharing the nice review of your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,615 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open tomorrow at 9:00 a.m.