Extended Stay America - Boston - Waltham - 32 4th Ave.

Business response:

Rhonda, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Rhonda, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're delighted to know you were pleased with our well-kept hotel and that you had a pleasant time with us. We appreciate your valuable feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We apologize for the cleanliness issue in your room. We take such feedback seriously, so it is shared with our housekeeping team to review and action. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management 

Business response:

Aisha, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the cleanliness of your room. However, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sin... read more

Business response:

Natasha, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management