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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cheap place to stay at a convenient location This is your basic budget motel. If you're looking for more than a clean and neat room (which it had), you'll want to go elsewhere. "Breakfast included" is a stretch: pre-packaged muffins and coffee was the extent of it, and if you wanted decaf it was instant, not brewed. The Dunkin Donuts at the end of the street will be your friend.
Business response:
Thank you for your feedback. Although you liked our convenient location, we are sorry for not meeting all of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
less than impressed Everything was just as advertised and the room was pretty nice, overall. However, we had trouble getting into the room (the first swipe card we were given didn't work) and when I went back downstairs to the desk to get a new one, it took several minutes for anyone to notice I was there and there was no bell to ring to get someone's attention (the person who was working was hiding off to the side of the reception desk with the blinds closed so I couldn't see him and he didn't come out to check on me with a... read more
Business response:
Thank you for choosing to stay with us on your trip. We're sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Managemen... read more
Business response:
Ronald, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
good value but hotel needs upgrade in bfast and exercist room ...
Business response:
Thanks for taking the time to review your experience at Extended Stay America. We are delighted to know you liked our well-maintained hotel and that we were able to meet all of your expectations at a great price. Your feedback is appreciated will be helpful in improving our future guest experiences. Thanks once more for the comments, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Business response:
Todd, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Good location, west of Boston This accommodation met our needs well. It was convenient, clean, comfortable, affordable, with friendly and helpful staff.
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management
Good location The room was clean and the size was good. The bed was not very comfortable nor were the pillows.
Business response:
Kathy, thank you for being our guest. We are happy to know you liked the cleanliness of your room and had a good time here. However, we’re sorry for the inconvenience you had here. Your feedback will be shared with our management team in an effort to improve our facilities moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Room was not clean and rooms felt very old with appliances and room color.
Business response:
Danie, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 4.1 star rating with 1,188 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.