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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Accessible and convinient
Business response:
Dear Kenneth, Thank you for being our guest and sharing feedback about your visit. It is nice that you had apleasantexperience with us, and the location enhanced your hotel experience. We value hearing from our guests, as this lets us improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management
Staff was not very friendly. Some furnishings were worn out or broken. Hallways smelled of fish. Breakfast was skimpy.
Business response:
Dear Julie, Thank you for sharing your remarks about your experience at our hotel. Although you had a pleasant stay, but we are sorry for the disappointment and inconvenience caused in your room. We are discussing this with our housekeeping and maintenance team to review the room and check the missed spots. Let us correct this for you on your next visit and regain your trust. Please return; we will improve your experience.Sincerely,Hotel Management
Place was very nice, staff was nice. Alot of parking and a nice clean place overall very satisfied.
Business response:
Dear Ronaldo, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
It was good
I liked the first floor location. The front desk person was hardly available when needed. No washing detergent available for purchase. I had to leave my room for 3 hours due to a visit from Ecolabs.
Business response:
DearSylvester,Thank you for choosing us. We are glad you had apleasant time here and liked the first floor of the hotel. However, we are sorry for the issues and disappointment you encountered when you were unable to find the front desk team to help you. Also, you experienced an inconvenience when your room was under Ecolab's visit, which is quite understandable. We are sorry for all the frustrations caused. Your remarks are vital, and we shall discuss this with the team. Please stay with us again for the next enjoyable expe... read more
Manager waa a bit rude and dressed very unprofessuinally
Business response:
Dear Richard, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for the behavior of one of our associates. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,863 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.