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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice facility currently going through renovations. Nice little kichenette. Provided a simple, but nice continental breakfast.
It’s an ok place. Not super clean
Business response:
Dear Sara,Thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
Hotel was nice, convenient and service was fine, room was clean but there was a smell of cigarette smoke even though it said that it was non smoking, possibly due to people smoking directly outside. There was no breakfast as such just coffee and some snacks.
Business response:
Dear Patricia,Thank you for your feedback. We're glad you found our hotel convenient and satisfactory with our service. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. Thank you for bringing this to our attention and being o... read more
Breakfast horrible …. It should be way better and you need to repair the walls in the room ! Smell bad in the corridors !
Business response:
Dear Martin,We apologize for falling short of your expectations, particularly regarding our breakfast offerings and the condition of our property. We take your feedback seriously and are committed to making necessary improvements to ensure our hotel meets the highest standards our guests deserve. With regard to breakfast, we will take your feedback into consideration and work on improving our breakfast offerings to ensure a more satisfying experience for our guests. Thank you for your feedback. We hope you will give us anoth... read more
Elevator broken no hot water for complimentary breakfast. Breakfast very poor no staff to be found
Business response:
Dear Vincent,We are deeply sorry for the inconvenience and disappointment you experienced during your stay. Additionally, we regret the absence of readily available staff to address your needs. Your experience fell short of our standards, and we appreciate you bringing these matters to our attention. We will indeed address them with our team. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing short of exceptional. Thank you ... read more
The property was near all the points of interest we visited. It was quiet, clean and very accessible to all attractions
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,995 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.