This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator broken no hot water for complimentary breakfast. Breakfast very poor no staff to be found
Business response:
Dear Vincent,We are deeply sorry for the inconvenience and disappointment you experienced during your stay. Additionally, we regret the absence of readily available staff to address your needs. Your experience fell short of our standards, and we appreciate you bringing these matters to our attention. We will indeed address them with our team. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing short of exceptional. Thank you ... read more
The property was near all the points of interest we visited. It was quiet, clean and very accessible to all attractions
Room was outdated! Hallway was smelly
Business response:
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is precious to us as we strive to improve with every visit. We greatly appreciate your comments about the aspects of your room that need updating. It is a pleasure to announce we will implement many upgrades to our property soon!We would love for you to stay with us again so that we can show you the hospitality and accommodation we are known for.Sincerely,Hotel Management
The staff and general manager are the nicest and the coolest people to get to know and the facility is well cared for and the general manager is very passionate about the facility and the tenants that are here and they put safety for everyone and the people that work here first and when they do seasonal spraying the general manager makes sure everyone is out of the building and makes sure the locks to all the rooms are turned off so no one goes back in the rooms till the spaying is done the only thing that can be a little mo... read more
Thank you
Business response:
Dear Jennifer, Thank you for your feedback. We sincerely apologize for the issues you experienced with the bedding and the unprofessional attitude of our front desk staff. Cleanliness and customer service are our top priorities, and we are addressing these concerns with our team immediately. Your experience does not reflect our standards, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back to Extended Stay America for a much improved stay in the future.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,918 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.