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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was ok but all the lights did not work. Shower leaked cold water. Curtains didn't fit picture window, so it had to be pinned and tapped closed for privacy. Main light over the bathroom sink did not work. Receptacles didn't all work.
Business response:
Dear Ronald, Thank you for reviewing our hotel. It is not exciting to know your experience while with us was not perfect. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please accept our apologies for the issues faced. Your remarks are noted and will be shared with the concerned individual, as we want our guests to have a perfect hotel experience while with us. On the positive ... read more
The two nights felt like I was home. It ia a good place
Nice place friendly staff
The hallway smells very bad. The AC in the room also smells bad.
Business response:
Dear Jiaqi, Thank you for staying with us and for reviewing your time at our hotel. We apologize for the unpleasant experience you had with the smell in the hallway and the AC in your room. Your feedback is concerning, and we take matters like this seriously. We will review the situation immediately to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,722 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.