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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good place to stay
The property is located at a quite neighborhood, peaceful and easy to travel around. The staffs are nice and friendly. I’d highly recommend this place to others
Business response:
Dear Vi Kiet, Thank you so much for your outstanding review. We are glad that everything went well during your time at Extended Stay America. Your remarks for the staff and location are happily shared with the entire team. Thank you for including us in your travel plans, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
The staff was quite nice. There was no breakfast, only coffee, tea and muffins or bars. Hotel was very noisy at night and unpleasant smell in the room. I didn't feel safe.
Business response:
Dear Zoraya, Thank you for sharing your feedback. It is nice to know you had a pleasant time and found our staff nice. We always prioritize providing amazing hospitality. However, it is sad to read about your disappointment with the problems that you encountered and were not resolved. Your remarks are shared with the respective team, and we will ensure they are addressed to the guest's satisfaction. Our front desk team is always there to help you. Please give us another opportunity to show you our service again.Sincerely,Hot... read more
Need more staff at the front desk
Business response:
Dear Bradley, Thank you for your feedback. We appreciate your suggestion and will look into improving our front desk service. We hope to provide an even better experience on your next visit to Extended Stay America.Sincerely,Hotel Management
Goid It was good
Functional not comfortable I left a review on Google. The room had a broken door, window screen, discolored bathtub, dilapidated cabinets, no coffeepot or utensils.
Business response:
Dear Latanya, Thank you for choosing us. Our aim is to deliver flawless accommodation and services to all guests. We are sorry for the disappointment caused, and we understand your expectations of a flawless room were not met. We will discuss these with the relevant team for further improvement as we move forward. Apart from this, we hope you had a pleasant time and will return for a better experience while in the area again.Sincerely,Hotel Management
Room was not clean, dog hair, smell
Business response:
DearSAE JIN,Thank you for choosing us. Providing clean and comfortable accommodation is our priority, and we regret if we missed it for you. We understand your disappointment with the cleanliness of your suite. Your comments are vital, and we will discuss them with our concerned team to ensure they are aware of the guest's remarks. Our team has also been instructed to double-check the rooms before delivering them. Please return, and we hope your next visit to our hotel will be a seamless experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,863 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.