This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good service
Business response:
Dear Brandon, We are flattered by your very kind review of Extended Stay America. Team members are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management
Good
Bed sheets not changed, room not cleaned, only 4 towels were provided for 3 days
Business response:
Dear Esther, Thank you for being our guest and for taking the time to give us your feedback. We regret any oversight in failing to provide information about our housekeeping services during your check-in. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk anytime. Your feedback has been communicated to our staff, and we welco... read more
This hotel is a cheap hotel with generic everything. So you get what you pay for. No frills. However the hotel did have a partial renovation makeover with updated elevator, wall paint colors and some lamp and furniture and decor updates in a tasteful style but other parts of room decor looks very dated. Kitchen only has a dish towel. No cookware or flatware or dishes etc. disappointing! Breakfast was extremely cheap with a couple cheap items to eat like packs of oatmeal and hot water, coffee and a cheap package mini muffin. ... read more
Business response:
Dear Thomas, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible expe... read more
General manager is awesome including her staff
The room was really good and the staff was very nice.
Business response:
Dear Marcia Sofía, Thank you for your heartwarming words and wonderful review. We are glad to read that you were pleased with the room and the exceptional service offered by our staff. We look forward to your next stay at Extended Stay America. Thank you again!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 4.1 star rating with 1,296 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.