Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Dear Guest, We sincerely apologize for the inconvenience you experienced with reception not being available when needed. We understand how frustrating this must have been and regret that it impacted your stay. Please know that we are reviewing our staffing schedules and procedures to ensure the front desk is always attended and able to assist our guests promptly. Your experience highlights an area where we can improve, and we truly appreciate you bringing it to our attention. We hope to have the opportunity to provide a more... read more

Business response:

Dear Guest, Thank you for bringing this to our attention. We’re sorry to hear that your visit fell far below expectations and that what you described about the condition of our accommodation was unacceptable. This is not the level of care we aim to provide, and your comments will be shared with the appropriate teams for necessary improvement. We’d value the chance to make this right and regain your trust in us the next time you are in the area! Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to hear that the pictures and amenities did not meet your expectations and that you felt the value did not match the cost. This is not the impression we want our guests to leave with. We will review our online listings to ensure they accurately reflect our property and are also evaluating amenity upgrades to enhance overall guest satisfaction. Your comments help us improve, and we truly appreciate you bringing this to our attention. We hope to provide you a better experience on your next stay. Sincer... read more

Business response:

Dear Guest, We are truly sorry to hear that your room and service did not meet expectations and that the breakfast experience, especially the absence of coffee, left you disappointed. This is far from the standard we aim to provide. We are addressing these issues with our team to ensure rooms are better prepared, service is more attentive, and breakfast items are consistently available. Your feedback is invaluable in helping us improve. We hope you will consider giving us another chance to serve you better. Sincerely Hotel M... read more

Business response:

Dear Guest, We sincerely apologize for the unpleasant experience you encountered, including the issues with cleanliness and noise. This is not the standard we aim to provide, and we understand your frustration. Please know that your comments have been shared with our housekeeping and management teams so we can improve the guest experience. We appreciate you bringing this to our attention and hope you will consider giving us an opportunity to serve you better in the future. Sincerely Hotel Management 

Business response:

Dear Guest, We’re truly sorry to hear about your experience and the concerns regarding cleanliness and staff behavior. This is not the level of service we strive to provide, and your comments have been shared with our housekeeping and management teams. We sincerely apologize for the inconvenience and disappointment caused. Your feedback helps us improve, and we are committed to creating a better experience for all our guests. We hope you’ll consider giving us another chance. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the specific concern you mentioned and the condition of the tables and drawers in your room. This does not reflect the standards we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams. We truly regret the inconvenience caused and appreciate you bringing these concerns to our notice. Your feedback helps us improve, and we hope to provide you with a much better stay next time. Sincerely, H... read more

Business response:

Dear Guest, We sincerely apologize for the delay during your check-in and for the inconvenience regarding breakfast and coffee availability. Our goal is always to provide a smooth arrival experience and ensure that our grab-and-go breakfast and coffee are consistently stocked for all guests. Your feedback is truly appreciated, as it helps us identify areas for improvement. We regret that we fell short of expectations during your stay and hope you’ll allow us the chance to provide a better experience on your next visit. Since... read more

Business response:

Dear Guest, We sincerely apologize for the issues you encountered, including the cleanliness concerns, and lack of coffee availability. We take your comments seriously, and our housekeeping and management teams are addressing these matters to ensure a cleaner, safer, and more welcoming environment for all guests. Your observations about the property’s atmosphere are valuable, and we are taking steps to improve both comfort and service quality. We appreciate your honesty and hope you’ll allow us another opportunity to serve y... read more