This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve stayed at Extended Stays before, but this one was pretty low quality. We stayed 3 nights and our room was never made over. The building definitely needs some TLC, and the beds are uncomfortable. The staff was not too friendly.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you faced during your stay, including the lack of housekeeping service, building condition, and bed comfort. We also regret that our team did not make you feel as welcome as we strive for every guest to feel. Your feedback has been shared with our management and staff to ensure improvements in both service and facility maintenance. We truly appreciate your comments and hope you’ll give us another chance to provide a better stay next time. Sincerely, Hotel Management
Room 301 needs a major renovation, from the cabinets to the rusty microwave. I found trash underneath the sink and a bunch of emptied soda bottles.not once housekeeping came to clean up the room and every time I went downstairs to front desk for fresh towels is an issue, they claimed free “breakfast” which was snack bars a pot of disgusting coffee , instant oatmeal.. The only thing that was good was the comfortable bed. Never again
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry your stay did not reflect the comfort and quality we strive to provide. Our grab-and-go breakfast is designed for convenience, but we understand it may not have met your expectations. We will also look into the cleanliness concerns you mentioned and share them with our housekeeping team to ensure better consistency. We are glad the bed met your comfort expectations and appreciate you mentioning that. We hope you might consider giving us another opportunity to prov... read more
The room looked like it was undergoing construction, had holes in process of being patched up, walls and door were dirty, walls had holes all over, and the room smelled very strong of a chemical or paint which was not good for me being pregnant. The breakfast was vwry deceptive as it was not any type of breakfast, it was nutrigrain bars and muffins. Ive stayed at hotels for less money and they were alot more decent than this hotel. I do not recommend.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the inconvenience caused by the chemical smell, especially during your pregnancy. Your comments have been shared with our maintenance and housekeeping teams. We also regret that our grab-and-go breakfast did not meet your expectations. We value your input as it helps us improve our guest experience. We hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Smelly room. Nasty washroom. Dirty sheets. Broken lamps
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you had with the room condition, linens, and broken lamps. This does not reflect our usual standards, and we truly regret the inconvenience caused. Your concerns have been shared with our housekeeping and maintenance teams. We appreciate your honesty, as it helps us identify areas that need improvement. Our goal is to provide a comfortable and clean stay for every guest. We value your understanding and look forward to welcoming you back. Sincerely, Hotel Manage... read more
Broken cabinets, drawers missing, burnt out lightbulbs, dirty walls, cabinets etc.
Business response:
Dear Guest, We sincerely apologize for the condition of your room, including the broken cabinets, missing drawers, and cleanliness issues you mentioned. This is not the experience we strive to provide, and your feedback has been shared with our maintenance and housekeeping teams. We appreciate you taking the time to share these details, as they help us improve our guest experience. We hope you’ll consider giving us another opportunity to provide you with a better stay. Sincerely, Hotel Management
Did not stay. Place was dirty. Smokey room, no customer service. No sheets nor towels for sofa bed and mattress was dirty. Checked in very late and when I got upstairs to finally go to bed there were no sheets nor pillows for the sofa bed. Called downstairs no one answered. Went down and no one to talk to. They had left a phone # to call if you need assistance. I called it about 15 times no answer. Attendant finally came by and instead of apologizing he was more upset than I was and gave me attitude for being dissatisfied. W... read more
Business response:
Dear Guest, We sincerely apologize for the inconveniences you encountered, including the room condition, lack of bedding, and the service you received during your late-night check-in. This is certainly not the level of hospitality we aim to provide. Your comments have been shared with our management and staff to ensure better guest service and responsiveness. We truly regret that your stay was not pleasant and appreciate your feedback. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Manage... read more
Not worth it. Smells weird in the hallway and the room. Breakfast was only to go and they didn’t have anything and it was only 8am
Business response:
Dear Guest, We sincerely apologize that your stay did not meet your expectations, particularly regarding the hallway and room odors, as well as the limited breakfast options and timing. Your comments have been shared with our housekeeping team to improve the guest experience. We value all feedback as it helps us enhance our services and ensure a more comfortable stay for future guests. We hope to have the opportunity to welcome you back and provide a much-improved experience. Sincerely, Hotel Management
We had to wait for someone to show up to the front desk to check us in (no bell or other way to call them). The hotel smells of smoke the moment you walk in and see the “no smoking” sign. When we went to our room, it literally was dirty and many items are broken (multiple drawers, toilet seat). It was quiet, and the room was a good size. But otherwise this place is trashy. I won’t stay here again.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced, including the delay at check-in, smoke odor, and issues with cleanliness and broken items in your room. Your comments have been shared with our front desk, housekeeping, and maintenance teams. While we are glad to hear that you found the room size satisfactory and the property quiet, we understand that overall standards fell short of your expectations. We appreciate your feedback, which helps us enhance our services, and we hope to have the opportunit... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,863 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.