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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was no clean and there was smoke odor all over the place. When we checked in I asked the front person about breakfast and his response was rude. The room was not clean, hallway had trash and the common area was also not clean
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the overall cleanliness of the property. The issues you mentioned are unacceptable, and we regret that these impacted your stay. Also, we are sorry that your interaction at check-in was not as expected. That is not the level of courtesy and professionalism we expect from our team, and your comments have been shared with the team for immediate review and follow-up. Your experience is important to us, and we appreciate you bringing these matters to our atten... read more
Had to wait 15 minutes for front desk attendant. Couldn't find anyone. Carpets were filthy. Cabinets were falling apart in the bathroom. Was awoken at 430 am with loud noises from the third floor. Hair dryer wouldn't work. Called front desk and got no answer. Bathroom fan was extremely loud. I would never stay there again and would never recommend this hotel!
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Si... read more
First room I was assigned was dirty/not cleaned, checked in at 11pm. By 11:30 I was assigned another room. Shelves torn off wall, cabinets without doors, dirty facets, check-in area filthy. Poor, poor accommodation per the price. Couldn’t wait to leave. Didn’t get bed bugs though
Business response:
Dear Guest, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry that we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
Room was spotless but very old and downtrodden - bathroom cabinet was completely water-warped and looked scary (missing paint, falling apart), a drawer was missing in the small kitchen. No staff around to check me out in the morning. Would not recommend.
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. Cleanliness and upkeep are a top priority for us, and we take these issues seriously. We will address this matter with our housekeeping and maintenance teams to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels. Sincerely, Hotel Manageme... read more
Carpet going into property was very filthy i would never stay again the person did not show up at the front desk for quite some time and was very un pleasant as if we bothered her for coming this a very unhealthy place to stay
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Room smell musty and stuffy wasn't clean none smoking room smelled of cigarettes and bed was hard
Business response:
Dear Guest, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
When I arrived the concierge informed me that they/Expedia had overbooked, so they didn’t have a room available for me. I had no choice but to drive back home at that point. Extremely disappointed with Expedia and the hotel.
Business response:
Dear Guest, Thank you for sharing your feedback. Guest satisfaction is always a priority, and we take all concerns seriously. Your comments regarding your recent visit have been shared with our team for review. We value your time and input, and we hope for the opportunity to serve you better in the future. Sincerely, Hotel Management
There was police presence in the parking lot. The place smelled awful and was not at all clean. Bed bugs in the sheets.
Business response:
Dear Guest, Thank you for your feedback. We are deeply sorry to hear that cleanliness issues, and the presence of law enforcement in the parking lot impacted your stay. These are not the conditions we aim to provide, and we understand how unsettling and disappointing this must have been. Your comments have been shared with our pest control and housekeeping teams for immediate review. We are committed to improving the safety, cleanliness, and overall guest experience at our property. We appreciate you bringing these concerns ... read more
Room was in poor condition, including broken shelves and cabinet doors, dirty and scuffed and chipped walls, broken toilet paper holder, hair in the shower, clogged toilet, etc. Would not come back
Business response:
Dear Josh, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the discomfort it caused during your stay. Maintaining a clean and fully functional environment is a priority, and it’s disappointing to learn that your experience fell short of expectations. Your comments have been noted to help guide attention to areas requiring care. We appreciate your input and hope to have the opportunity to welcome you again, providing a more comfortable and well-prepared room that reflects the qua... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,863 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.