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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no good for the money the charge
Business response:
Dear David, We regret that you felt the value of your stay did not meet your expectations. Guest satisfaction and comfort are very important to us, and your comments help us identify areas where we can improve. We continually review our rates, services, and amenities to ensure they reflect quality and value for our guests. We appreciate your input and will use it to enhance future guest experiences. We hope to have the opportunity to provide a better stay and welcome you back under improved conditions. Sincerely, Hotel Manag... read more
Horrible experience and even worse front desk. Basically they rented out the room I booked online and the front desk worker didn’t care and just ignored me after I booked a room and wasn’t available when I got there. Zero stars
Business response:
Dear ruben, We sincerely apologize for the issues you experienced with your booking and the lack of assistance from our front desk. This is not the level of service we strive to provide, and we regret the frustration and inconvenience caused. Your comments have been shared with our management team to ensure staff training and proper procedures are reinforced, preventing similar situations in the future. We value your feedback and hope to have the opportunity to provide a much-improved experience in your future stays. Sincere... read more
The bathroom had mold. The hallway smelled like cigarettes. And I was supposed to have two beds, but there was only a single bed available when I checked in.
Business response:
Dear Joanna, We sincerely apologize for the issues you encountered, including the presence of mold in the bathroom, cigarette odors in the hallway, and the discrepancy with the bed configuration. This experience does not reflect the standards we strive to maintain, and your comments have been shared with our housekeeping and management teams to ensure corrective actions are taken. We value your input as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back for a much-improved st... read more
No area shuttle as advertised on hotels.com. Ran out of coffee at 8am and waited over 30 min for fresh pot that never came. Front desk staff went missing with lines over 3-4 customers waiting.
Business response:
Dear Jessica, We sincerely apologize for the inconveniences you experienced during your stay, including the unavailability of the advertised shuttle service, delays in coffee replenishment, and extended wait times at the front desk. Providing reliable amenities and attentive service is very important to us, and we regret that we fell short in these areas. Your comments have been shared with our management team to ensure immediate improvements. We value your input, as it helps us enhance the guest experience. We look forward ... read more
Don’t recommend staying here This place was dirty I honestly wish I could get refund. The room and restroom seemed like they haven’t been cleaned. I honestly didn’t even stay I ended up booking a different hotel.
Business response:
Dear Armando, We sincerely apologize that your experience did not meet expectations and that cleanliness issues prevented you from enjoying your stay. Providing clean and comfortable accommodations is our priority. We regret the inconvenience this caused and appreciate your input, as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back and provide a stay that truly reflects our standards of comfort and care. Sincerely, Hotel Management
The advertised breakfast is virtually non-existent. Just a few oatmeal packets and some days also had a few muffins. Staff could not make us a working room key, so we were standing around for 45 minutes on check in.
No breakfast to be had We booked this because it advertised free breakfast and coffee maker in the room. We got neither. Was very surprised when we got up and went down to the desk. The attendant said he didn’t have food to put out and there was no coffee. He did give us a coffee maker to take back to our room. Condition of the room was not great. The sheets were clean but the spread and blanket smelled like dirty clothes.
Rooms NOT cleaned At All Honestly, the room we were given did not look like it was ever cleaned. They hopefully changed the bed sheets and the towels, and that was it. There was hair all over the bathroom, the garbage was not taken out. And the kitchen area still had sticky stuff splattered all over the side of the fridge and countertops. I was there just to sleep, and happed to have cleaning supplies on me, so I cleaned up some and dealt with it. Not sure if it was because I had a pet with me. I had stayed at this hotel bef... read more
Do not, I repeat, do not stay at this property. It is not clean, safe. Just avoid.
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,863 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.