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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no one at the desk when we tried to check in. The telephone didn't work to call for assistance. It took 15 or 20 minutes until staff appeared, and then he was surly. The room was on the first floor. We couldn't open the curtains bc the parking lot was right there .The room was dark and two lamps did not work. The sinks and tub did not drain. We reported these things immediately and although we were there for 4 days, nothing was repaired during our stay. The bed was so close to the wall that I had to walk sideways t... read more
Business response:
Dear Mark, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Sin... read more
Terrible, rude, not organized Terrible experience. I was on a red eye to Boston and booked a room for the night before so I could check in early in the morning and shower. I sent the hotel an email alerting them I would not check in the evening, and I called the front desk in the evening of the reservations. When I arrived in the morning, they had given away my room, and the person (Warren) was very rude - who had I talked to on the phone, and it was all my fault. And they had charged me a no show - this I got reversed later... read more
Business response:
Dear Wido, We are very sorry to hear about your disappointing experience and understand how frustrating this must have been. What you have described is not reflective of the service we strive to provide, and your feedback is being reviewed carefully with our team for correction and follow-up. We take these reviews seriously and would appreciate the opportunity to improve our guest experience. Thank you for bringing this to our attention. Sincerely, Hotel Management
This is the worst hotel experience I ever had. Stayed 2 nights and am sorry I did. Broken cabinets, broken toilet paper holder, hallway reeked of marijuana, strong cigarette smoke in the room during the night, hot water and instant oatmeal was supposed to be breakfast, nasty bathroom and tub. Just awful - and overpriced.
Business response:
Dear Diane, We sincerely apologize that your stay did not meet your expectations and that you encountered issues with room condition, odors, and breakfast. Guest comfort, and satisfaction are our highest priorities, and your comments have been shared with our housekeeping, maintenance, and management teams. We deeply regret that your experience was so unsatisfactory and take your feedback seriously to improve our property and services. We appreciate your insights and hope to have the opportunity to provide a much better and ... read more
Never ended up staying, night staff was unfriendly and not helpful. 2 calls regarding a late check in were disregarded and we were expected to wait 30-45minutes for a’computer’ update. Lobby area was not welcoming or very clean. Bathroom was not very equipped or clean.
Business response:
Dear Dianne, We sincerely apologize that your experience with our late check-in process, lobby cleanliness, and bathroom condition did not meet expectations. Providing a welcoming, clean, and efficient environment for our guests is our top priority, and your comments have been shared with our front desk, housekeeping, and management teams. We regret that you were unable to stay with us and take your feedback seriously to improve our services. We hope to have the opportunity to provide a much better experience on your next vi... read more
As I was driving to the hotel. They canceled my reservation saying they made a mistake. That was the only explanation. Absolute absurd
Business response:
Dear Victor, We sincerely apologize for the inconvenience caused by the cancellation of your reservation while you were en route to the hotel. We understand how frustrating and disruptive this situation must have been, and we regret that the explanation provided did not meet your expectations. Guest satisfaction and clear communication are extremely important to us, and your comments have been shared with our reservations and management teams to prevent similar issues in the future. We appreciate your feedback and hope to ha... read more
No issue finding parking. Staff was nice enough. Bathroom had a decent amount of black mold, and the corners of the window were also covered in black mold. Beds and kitchenette were clean. There was a dirty razor blade in the hallway. Unlikely to return and would not fully recommend.
Business response:
Dear Brant, We sincerely apologize for the issues you experienced with mold in the bathroom and window areas, as well as the presence of the razor blade in the hallway. Guest safety, cleanliness, and comfort are our top priorities, and your comments have been immediately shared with our housekeeping and maintenance teams.. We truly value your honesty as it helps us improve our property and services. We hope to have the opportunity to provide a much better experience in the future. Sincerely, Hotel Management
I would not stay there unless $$$ is important The room was not clean and had a bad smell - the hallway seam unclean , tried , worn out The breakfast service was poor, no coffee at 8:15 , other guest were waiting over 45 minutes for coffee. I went back an hour and 15 minutes later and there was coffee I will not stay there again
Business response:
Dear Louis, We are sincerely sorry to hear about the cleanliness concerns and the delay in coffee service during your stay. This is not the experience we aim to provide, and your comments have been shared with our housekeeping and breakfast teams to ensure immediate improvements. We truly regret that we did not meet your expectations this time. Your feedback helps us serve our guests better, and we hope you will consider giving us another opportunity to improve your next visit. Sincerely, Hotel Management
The hotel was very dirty, it smelled like weed and smoke, there was hair everywhere in our room, the fire alarm were ripped off the ceiling, the dresser was broken, there was mold several places in the bathroom, the sheets were ripped and thin and itchy, the pillows were super flat, everything felt gross to touch. The carpet looked and felt dirty and the toilet and bathtub were dirty too, the breakfast was lame. Customer service wasn’t very helpful. The only thing that was good was the air conditioner and the fridge.
Business response:
Dear Jessi, We sincerely apologize for the numerous issues you encountered, including the cleanliness of your room, damaged fixtures, and the condition of linens and amenities. This is not the standard of service and upkeep we strive to provide. Your comments have been shared with our housekeeping, maintenance, and management teams for immediate corrective action. We appreciate your honesty, as it helps us identify areas that need urgent improvement. We regret your experience and hope to have the opportunity to offer you a s... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,863 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.