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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was one of the worst hotels I have ever stayed in. I will never stay in one of these again.
Business response:
Dear Carrie,We're sorry to hear that your experience fell far below expectations. Providing a comfortable and pleasant stay is our top priority, and it's disappointing to know we let you down. Your feedback is invaluable, and we'll carefully review what went wrong to make necessary improvements. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Staff were nice and polite. No issues with check in or out. Patriots was respectful. Not sure if all rooms were like mine but I found prior used towels in the bathroom room. The room had an order. The show/tub was unclean. The bed sheets had grit on it and the mattress cover was filty. The floor was a little dirty as my white socks turnt black. Other than that no issues.
Business response:
Dear LaRhonda,Thank you for highlighting the positive aspects of your stay, including our team's helpfulness and smooth check-in and check-out process. However, we're sorry for the cleanliness concerns you experienced in your room. Your comments about the bathroom, bedding, and floor have been shared with our housekeeping team to ensure they are thoroughly cleaned and maintained. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality.Since... read more
It took 35 minutes to check out, the lady at the front desk sat outside on her cell phone while myself and 4 other people waited by the front desk. I called the extension on the phone 6 times to ask for assistance but there was no answer. When she came in she pointed the sign saying to call the given extension at me (insinuating I didn’t read said sign) and gave me a disgusting look as if I was stupid. Extremely rude and seemed as if she was distraught she had to do her job at 11am. Furthermore, there was moldy Domino’s pizz... read more
Business response:
Dear Damian,We sincerely apologize for the unpleasant experience you had during your stay. It's disheartening that both the room conditions and service did not meet your expectations. The issues you mentioned regarding cleanliness, maintenance, and the overall lack of attention from our staff are truly concerning, and we will be addressing them with our team to prevent this from happening again. Please know that we take all feedback seriously and will ensure that improvements are made to enhance the quality of our accommodat... read more
Go anywhere else but there. Lowest price in the market….for good reason!
Business response:
Dear Keith,We're sorry that your stay did not meet expectations. We aim to provide value alongside quality and comfort, and it's disappointing that your experience didn't reflect this. Your feedback about the pricing and overall experience is important to us as we continuously work to enhance our services and ensure a more enjoyable environment for our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,866 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.