This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its never good when you show up with the cops inside and out. Front deak was great. Trans on 2nd floor overflowibg stinking thw whole floor up. Thw roo. Was ok tv good. Everything a bit worn. Will pay for a more expensive hotel next time.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that our front desk staff provided you with great service. However, we sincerely apologize for the unpleasant experience you encountered due to the incident involving law enforcement and the issues on the second floor, including the overflowing trash and odors. We also acknowledge your observations regarding the room condition and worn amenities. Your feedback has been shared with our maintenance and housekeeping teams. We regret that your stay did not full... read more
Room was clean, staff was great, but the garbage by elevators was massive and unbearable. Need night crew to clean up interior of hotel while guest are resting.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and our staff attentive and welcoming. However, we sincerely apologize for the unpleasant experience caused by the excessive garbage near the elevators. This is not reflective of the standards we strive to maintain. Your suggestion regarding a dedicated night crew is truly appreciated, and we are reviewing our housekeeping schedule to ensure common areas remain clean and comfortable at all hours. Thank you ... read more
Staff was extremely respectful and courteous, i have nothing but good things to say about this place. Very clean space, and good amenities as well. Would recommend.
Business response:
Dear Guest, Thank you for sharing such a wonderful review of your stay at Extended Stay America. We are truly delighted to hear that our staff provided respectful and courteous service throughout your stay, as delivering exceptional hospitality is our top priority. It is also great to know that you found your space very clean and enjoyed the amenities we provide. Your kind words mean a great deal to our entire team, and we sincerely appreciate your recommendation. Feedback like yours motivates us to continue offering a comfo... read more
Nice staff
Great place
Very clean updated room. Friendly check in.
Business response:
Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that you found your room very clean and updated, and that our check-in process was friendly and welcoming. Providing a spotless, comfortable environment along with attentive service is a top priority for our team, and it is rewarding to know that our efforts contributed positively to your stay. Your kind words will be shared with our staff, as recognition like this motivates them to continue delivering exceptional service. Thank you for choos... read more
staff is friendly and did the job great. The property is dirty seeming. Trash barrel outside is full, lots of smokers right outside the front door, it smells bad. Then the lobby smelled like urine. There are over full trash areas in the halls on 2 floors, that also smells. The room itself seems fine, could be a little cleaner in the bathroom. Bed is decent enough. it has everything I need for a short stay.
Business response:
Dear Guest, We’re really sorry your first impression didn’t feel pleasant, especially with the conditions outside the entrance and the cleanliness issue you faced. We also understand your disappointment and regret that this affected your comfort. We truly appreciate your feedback, and we will share your comments with our team promptly. On a positive note, we are glad your room met your expectations. We hope you’ll consider giving us another chance for a much better experience. Sincerely, Hotel Management
Staff was awesome!
Great staff!
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.