Extended Stay America - Boston - Westborough - Computer Dr.

Business response:

Dear Donald, Thank you for sharing your feedback! We are glad you had a positive experience during your time at Extended Stay America, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Hotel Management 

Business response:

Dear N V S Gowtham, We are sorry your experience at our hotel was not up to expectations. Your concerns are significant to us, and we apologize for the issues you encountered during your stay. We truly appreciate your feedback, as it helps us improve. On the positive side, knowing you were pleased with your room and had a satisfactory stay is lovely. Please give us another chance to serve you better.Sincerely,Hotel Management 

Business response:

Dear Mark, Thank you for your kind words! We are so glad to hear that you had a positive experience with our team. Providing excellent customer service is a top priority, and it's great to know that the staff made a lasting impression. We appreciate you taking the time to share your feedback and look forward to welcoming you again soon!Sincerely,Hotel Management 

Business response:

Dear Mark, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We regret any inconvenience, especially those related to the cleanliness of your room, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so... read more